Customer Anywhere, Commerce Everywhere

Chris has spent his career working in technology and digital, as CIO, CTO and Director, and has led digital initiatives, transformation and change programmes in companies ranging from startups to FTSE100 across industries. As founder of consultancy 3pointsDIGITAL, Chris and his team help organisations balance the three driving forces behind digital; customer value, business benefit and technology opportunity. By connecting the customer experience with commercial goals, and by managing change in people, process and technology, they help businesses discover value from technology through experimentation and adaptation, and quickly generate returns from technology investments, digital initiatives and optimised omnichannel operations.

James is a dynamic global digital experience and product strategist with over 15 years’ experience as an eCommerce/omni-channel practitioner. Having worked with brands such as Next Group PLC and more recently McDonalds, James is experienced in creating seamless, frictionless experiences across all markets, products, channels and touch-points, creating fluid and meaningful interactions and driving brand advocacy.

James has expertise in digital strategy, omni-channel experience, customer experience (CX), customer journey, user experience (UX), emerging technologies, product management, analytics, site redesign, user-centred design, team creation and managing change.

Michel is a digital and eCommerce pioneer. He started as Head of New Media at Sony Music in the early 90’s, and has since had several senior executive positions with international B2C and B2B multichannel companies (including Bertelsmann, Manutan, Quelle, Conrad, Camaïeu).

Michel relocated to the UK to join Marks & Spencer where he grew their international online sales, and more recently supported the omni-channel strategy of electronics retailer Maplin as eCommerce Director. In 2015, he joined TIME inc. UK to drive new business growth and eCommerce initiatives, and as a CMO led a company wide customer marketing transformation program.

As Head of Digital at Which? Mike is responsible for driving digital product design and development at the UK's biggest subscription circulation magazine business. This has included creating a mobile review app, an iPad and Android tablet app as well as a new Consumer Rights site and a site that helps students to find the best university for them.

Prior to that, during his ten years at The Economist he oversaw its first big steps in the online space and its adoption of an open source CMS for Economist.com; and while at the Daily Telegraph he was responsible for launching its iPad app.