Digital Citizen

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Wednesday 5th October 2016, 8:30am – 12:30pm
The RSA (just off the Strand), London

There is an avalanche of digital services being produced and optimised by every possible arm of government, in the aim of better serving the UK’s citizens whilst removing out-dated working practices and costly inefficiency.

Our conference will explore how best to develop, iterate and optimise these new systems to increase adoption, citizen trust, and therefore drive overall engagement and ROI.

We will focus on the citizen, not the departments, agencies or vendors. How the new “Default” systems should really live and breathe in order to succeed, which will lead us to explore the question “If you build it, will they really come?”

As ever with our events, the speakers are practitioners and peers - people who are “Doing the Job”, just like you.

Speakers confirmed are:

  • Daniel Thornton, Programme Director - The Institute for Government
  • Terry Makewell, Chief Digital Officer - Office for National Statistics (ONS)
  • Sally Howes, Former Executive Leader, Digital & Innovation - UK National Audit Office (NAO)
  • Mark O'Neill, Director of Digital Services - Department for Business, Energy, & Industrial Strategy (BEIS)
  • Susan Dawes, UK Programme Manager - Open Identity Exchange (OIX)
  • Jon Smith, Head of Digital - YHA
     
  • Moderator: Rob Smith, Managing Director - IndigoBlue

Who should attend?

  • Senior leadership
  • Chief of Strategy
  • Chief Digital Officer
  • Head of Transformation
  • CIO, Head of IT
  • Chief Executive

Agenda

8:15am - Registration, Breakfast & Networking

8:50am - Welcome & Introduction

9:00am - What impact will digital services really have on the relationship between government and citizens?
Daniel Thornton – Programme Director, The Institute for Government

Daniel currently leads on the Institute for Government’s Whitehall work, including a project on digital government, looking at how different departments and agencies are grappling with improving their services and saving money supported by digital technology. Daniel will be exploring the challenges that we face with the transformation to digital, as well as exploring what affect it could have on the citizen’s relationship with public sector departments.

9:40am - Panel Discussion – The Digital Transformation Debate – Internal Structures, Cultures Shock and a User Centric Focus

The government has made it clear that the public sector need to focus on reform, devolution and efficiency in order to better serve the nation and to cut costs. Transferring services to digital should meet those objectives; however internally there are struggles that need to be overcome.

This panel discussion will touch on the organisational structures that cause a barrier to efficient transformation to digital, and the culture shock of the new digital way of working.

Confirmed panelists are:-

  • Terry Makewell, Chief Digital Officer - Office for National Statistics (ONS)
  • Sally Howes, Former Executive Leader, Digital & Innovation - UK National Audit Office (NAO)
  • Mark O'Neill, Director of Digital Services - Department for Business, Energy & Industrial Strategy (BEIS)
     
  • Moderated by: Rob Smith – Managing Director, IndigoBlue

10:20am - Coffee Break & Networking

10:45am - Digital Transformation and Building Citizen Trust
Susan Dawes – Programme Manager, Open Identity Exchange

Susan is UK Programme Manager for Open Identity Exchange (OIX), a non-profit trade organisation of leading competitors from competing business sectors focused on accelerating the volume and velocity of trusted transactions online. Susan will be talking us through the current pilots with Warwickshire Council and the Passport Office as examples of how OIX has been supporting their digital transformation and ensuring that user trust is a key focus in delivery.

11:20am - Establishing Better Engagement Online
Jon Smith – Head of Digital, YHA

Jon will be presenting the lessons the YHA learned on their digital journey and reminding us how digital capabilities are meant to support business, not drive it, and while digital transformation saves operational costs, it does require investment.

Jon has 10 years experience in eCommerce, most recently helping to transform the online fortunes of brands such as Terra Nova, YourSchoolUniform.com and YHA by using a combination of digital marketing strategies, eCommerce optimisation and experience design improvements.

11:55am - Wrap-up & Networking

12:30pm - Event close

Speakers

Daniel Thornton

Programme Director, The Institute for Government

Daniel joined the Institute in April 2015, after more than two decades of experience in the UK and international public service. Daniel began his career in the Foreign Office, and subsequently worked in Parliament, the Treasury, the Cabinet Office, 10 Downing Street and as a Director in the Department for Communities and Local Government. From 2009 until 2015 he worked in Switzerland for Gavi, a public-private partnership that funds immunisation in developing countries, where he led programmes to improve vaccine supply chains and knowledge management. Daniel leads on the Institute’s Whitehall work, including a project on digital government, looking at how different departments and agencies are grappling with improving their services and saving money supported by digital technology.

Terry Makewell

Chief Digital Officer, Office for National Statistics (ONS)

Terry is the Chief Digital Officer at the Office for National Statistics (ONS) and has delivered multi-million pound digital transformations across both the public and private sectors. He has previously worked in the publishing, education and museum sectors.

Having graduated from Southampton University with a degree in Computer Science Terry started his career with ICL/Fujitsu. He gained an MBA in 2006. He is also a trustee of the South West Heritage Trust, which is committed to protecting and celebrating the heritage of the South West of the UK.

Sally Howes

Former Executive Leader, Digital & Innovation, UK National Audit Office (NAO)

Sally joined the National Audit Office (NAO) in 2010 to introduce new approaches and skills to auditing digital government and establish more profile and influence for this work.  She joined NAO’s leadership team as the Executive Leader, Digital and Innovation in 2013, continuing to oversee government’s progress in digital transformation as well as leading the NAO’s own digital, technology, knowledge management and skills development strategies.

Prior to joining the NAO Sally was Director General of the UK trade association for aerospace and defence from 2003-2007 – representing 2,600 UK aerospace and defence companies with a turnover of £22 billion with government in London, Washington, Brussels and Tokyo. Then between 2007-2010 as Director Commercial Services in the Ministry of Defence (MOD), she was involved in reviewing how well the MOD’s commercial function was meeting the challenges set in the 2005 Defence Industrial Strategy and addressing gaps in organisation, skills and policy.

Mark O'Neill

Director of Digital Services, Department for Business, Energy & Industrial Strategy (BEIS)

Mark is a highly experienced digital & IT transformation and delivery professional currently working as Director of Digital Services at the Department for Business, Energy & Industrial Strategy (BEIS). He successfully delivered a new electoral registration system for over 50 million users and is currently running rapid delivery and innovation for the UK Government Digital Service (GDS) - developing strategic direction for service integration & delivery to transform legacy applications, and delivering Dataviz (big data analysis tools) to help manage over £150 billion of UK Government spend.

Previously, Mark has held CIO roles at the Department for Communities & Local Government (DCLG), Department for Culture, Media & Sport (DCMS), and for London 2012. He also founded the UK Government Skunkworks to drive successful culture change and rapid delivery across the public sector.

Susan Dawes

UK Programme Manager, Open Identity Exchange (OIX)

Sue Dawes is UK Programme Manager for Open Identity Exchange (OIX), a non-profit trade organisation of leading competitors from competing business sectors focused on accelerating the volume and velocity of trusted transactions online. She is responsible for managing and co-ordinating UK operations, including the considerable number of discovery and alpha projects through the directed funding programme by OIX Executive member – Cabinet Office, in support of the Identity Assurance programme (GOV.UK Verify).

Sue brings extensive experience from working with international and UK based membership organisations, coupled with a background of European marketing communications and event management roles for technical companies.

Jon Smith

Head of Digital, YHA

Jon is the Head of Digital for YHA with a passion for eCommerce that started 10 years ago when he founded two online retail websites - initially as a hobby. This ultimately led him to change professions and leave his job as a senior Network Consultant at BT, to focus on website management & eCommerce.

In recent years Jon has helped to transform the online fortunes of brands such as Terra Nova, YourSchoolUniform.com and more recently in his role at YHA by using a combination of digital marketing strategies, eCommerce optimisation and experience design improvements.

Rob Smith

Managing Director, IndigoBlue

Rob is the Managing Director and joint Founder of IndigoBlue, which he has built into an award winning consultancy recognised for its industry leading expertise in Agile management and strategic business change. Alongside his managerial responsibilities Rob continues to provide consultancy services, working with a number of clients to develop and evolve business-aligned technology strategies.

Prior to IndigoBlue, Rob was IT Director at the Reuters' company, Sila Communications, with responsibility for the development and delivery of global mobile financial products; and Professional Services Director at the leading financial software house, Synamic Limited.

Your Hosts

Iomart

iomart Group PLC (AIM: IOM) is one of the largest providers of cloud services and managed hosting in the UK. From initial consultancy to full implementation and ongoing management, iomart delivers cloud services that are optimised for speed, security and scalability.

Our public, private and hybrid cloud solutions - including fully managed AWS and Microsoft Azure – are backed by 24/7 technical support and delivered from a network of secure UK data centres with fast, high capacity connectivity. 

Find out more

Indigo Blue

IndigoBlue is a multi-award winning consultancy dedicated to helping our clients accelerate the controlled delivery of digital change. Our focus is the introduction of Agile principles for the management of programme delivery within organisations, regardless of their size and complexity. We have developed Adapt 2.0, the leading framework for the structured governance of Agile projects, which incorporates a range of concepts and practices that both improve the benefits and extend the applicability of Agile processes. 

With expertise in Agile and strategy development, our consultants have a track record of delivering tangible business benefits in high pressure, business critical environments.

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FAQ

Q: Is there a fee for attending the Digital Citizen event?

A: Attending the event is free of charge. However, because we take great care in how we curate the audience, the event is invitation only and you must register in advance to attend. If you have not received an invitation but would like to attend, please register via the website and your place will be confirmed subject to approval.

Q: Can I bring a colleague?

A: Additional places will be subject to availability. Please ask your colleague to register via the website.

Q: Who else will be there?

A: Senior public sector professionals in transformation, strategy and IT, including CIO's, Chief Executives, directors of digital, IT, online & strategy.

Q: What is the address of the venue?

A: The RSA, 8 John Adam Street, London, WC2N 6EZ

Q: Is there a dress code for this event?

A: There is no formal dress code. Please come dressed in comfortable attire e.g. business casual. 

Q: Who is Commerce Futures?

A: Commerce Futures is an independent online community for retail leaders, commerce, marketing & digital professionals. We provide a round up of the latest news and information relating to the key challenges in Commerce today, as well as insights into future trends and technologies that are shaping the online landscape. And because we believe it's important to learn from our peers, the regular Commerce Futures event series brings in expert speakers from leading brands, businesses and departments to share case studies and industry know-how. 

Since 2012, thousands of professionals have attended our events and engaged with our content. We survey them regularly to understand what problems they are wrestling with now and tailor content to help them solve those concerns.