Antony Comyns - Head of eCommerce, Hawes & Curtis

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Antony Comyns - Head of eCommerce, Hawes & Curtis

Antony describes the way Hawes & Curtis link their channels to optimise sales, conveying the benefits to in-store staff of having a multichannel approach, and the journey towards a true single-customer view.

 Andrew Mann - Vice President Insight, Pricing & Digital CRM, Asda

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Andrew Mann - Vice President Insight, Pricing & Digital CRM, Asda

Andrew explores the importance of pulling customers into the business – "more customers visiting more often..." – and what drives those customers to choose your business, even if only for smaller transactions.

 Janis Thomas - Marketing Director, Birchbox

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Janis Thomas - Marketing Director, Birchbox

Janis Thomas explains how Birchbox are able to use a wide variety of customer data to provide truly personalised recommendations for customers. She also goes on to tell us how further investment in AI can only be beneficial for the business going forward.

Rob Feldmann - CEO, BrandAlley

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Rob Feldmann - CEO, BrandAlley

Rob, the CEO of BrandAlley tells us about BrandAlley's customer base and how they effectively engage with them. He also goes on to explain how they share customer insights (purchase history, postcode analysis, brand data, age, gender etc.) with their brand partners to help them try and convert to full-price spend direct from the brand.

Emma Reid - Managing Director, Tribe Sports

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Emma Reid - Managing Director, Tribe Sports

Emma explains the desire Tribe Sports had to capitalise on the running market and produce high quality, good performing, stylish running gear. She also goes on to tell us how they use social and influencers to drive the business.

Andrew Manteit - Co-Founder, Active In Style

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Andrew Manteit - Co-Founder, Active In Style

Andrew explores how having a community and fans who buy into your brand can make for lifelong customers. He also tells us how Active In Style utilise their community across digital platforms, not only to create content, but also share it and drive new customers.

Matthew Henton - Head of eCommerce, Moss Bros.

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Matthew Henton - Head of eCommerce, Moss Bros.

Matthew explores the rate of change in eCommerce and retail, how Moss Bros. needs effectively use customer data, and keep improving experiences both digitally & in-store.

James Wehner - Director of Digital Experience, McDonald's Global Digital

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James Wehner - Director of Digital Experience, McDonald's Global Digital

James explains how it's easy to get caught up in a big corporate company and the nuances that can be learnt from startups. Also, about how the overall commerce experience needs to be great for every customer.

Erik Bergstrom - Founder & CEO, Grand Frank

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Erik Bergstrom - Founder & CEO, Grand Frank

Erik talks about how Grand Frank are looking to build the business differently and without resellers - keeping the products unique and cool.

Ian Whittingham - Managing Director, Sigma Sport

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Ian Whittingham - Managing Director, Sigma Sport

Ian told us how Sigma Sport want to keep a 'single view' of their customers in order to truly tailor the content and experience, making sure everyone is receiving correct & relevant communication.

 Charlotte Thomée - feelunique.com

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Charlotte Thomée - feelunique.com

Charlotte tells us about the value of having a localised offering in every territory that you’re operating in, especially with regards to calendar-based promotions, discounts and offers.

Spencer Hudson - GHD

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Spencer Hudson - GHD

Spencer explores the challenges of having a website that can deliver content across various platforms and to differing global markets, along with the importance of having good local contacts in country.

Paul Giuffredi - Baker Ross Ltd

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Paul Giuffredi - Baker Ross Ltd

Paul discusses growing the business into new territories by using online marketplaces as a trial, then based on the success set up a localised website offering.