A Retailer's View

08:15 - 11:00
UK
25.6.2019
Conference

Hotel Cafe Royal , London, England, W1B 4DY

London

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A Retailer's View

London

Conference

June 25, 2019

Summary

PSD2

Today's digital consumer demands an experience that lives up to the times. Convenient and seamless services are vital  - but if there’s an opportunity to improve your customer’s journey, then why wouldn’t you?

Your business may be "unaware", "unprepared" or "acting on" ahead of the upcoming Strong Customer Authentication (SCA) requirements under the Payment Services Directive (PSD2), but believe us - now is the time to think about it!

Set to revolutionise banking and payments, SCA must to be supported by September 2019, but what does that mean for you as a brand or retailer? Whilst the obvious advantage would be a decrease in your online payment fraud, by using biometric methods to authenticate payments such as fingerprints or facial recognition, the customer purchase process is also going to become smoother and more convenient.

At A Retailers View: PSD2, our panel of expert brands and retailers shared their experiences around preparing for the new directive to help you ensure you’re ready for the deadline.

PastriesDelegates networkingAudience at a Commerce Futures conference.
  • Security v Convenience
  • Advantages for your consumers – new services for a new experience
  • Understanding business impacts and capitalising on opportunities
  • Understanding the PSD2 and GDPR relationship
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Mari-Anne Bayliss

Mari-Anne Bayliss

Director, Fraud Solutions in Europe

CyberSource

Mari-Anne Bayliss, Director, Fraud Solutions in Europe, CyberSource, will talk about the rules of PSD2 to help  merchants in preparing fraud and authentication strategies that could enhance their business model. Prior to 2017, Mari-Anne was Fraud Risk Manager at Argos, where she successfully balanced fraud prevention with payment acceptance, reducing both friction and fraud costs.

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Ebru Keskin

Ebru Keskin

Head of Fraud and Payments

End Clothing

As the Head of Fraud and Payments at END. Clothing Ebru leads a fintech department that utilises her global payments and fraud prevention knowledge to improve checkout conversion and ensure high authorisation rates whilst keeping company fraud risk minimal and under control.

In the past Ebru has worked at River Island and Wiggle CRC in similar positions providing support and lead for an omnichannel payments and fraud prevention strategy.

Ebru initially got into the online payments space through iGaming companies and she now focuses on fashiontech and eCommerce.

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Kieran Cotter

Kieran Cotter

Fraud Risk Manager

Sainsbury’s Argos

Kieran is an adaptable and experienced fraud professional working within the retail sector for one of the largest retailers in the United Kingdom. With a successful background in the prevention of Card Not Present Fraud through multi-layered strategies, whilst protecting genuine customer sales. Kieran has worked in a number of different fraud roles from frontline to management, currently working as the Fraud Risk Manager for Sainsbury’s Argos.

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Leaf wall textureSmiling woman networking at a Commerce Futures eventSmiling woman networking at a Commerce Futures eventPastries in front of delegates
18:30
Arrival & Welcome Drinks
19:15
Guests Sit
19:20
Welcome
Commerce Futures
19:30
Opening Speech
Mari-Anne Bayliss
Ebru Keskin
Kieran Cotter
20:00
Starters
Topic One - Discussion at individual tables
20:20
Topic One discussed as a collective
20:40
Mains
Topic Two - Discussion at individual tables
21:10
Topic Two discussed as a collective
21:30
Desserts & Networking
23:00
Event Closes
18:30
Arrival & Welcome Drinks
19:15
Guests Sit
19:20
Welcome
Commerce Futures
19:30
Opening Speech
Guest Speaker
20:00
Starters
Topic One - Discussion at individual tables
20:20
Topic One discussed as a collective
20:40
Mains
Topic Two - Discussion at individual tables
21:10
Topic Two discussed as a collective
21:30
Desserts & Networking
23:00
Event Closes
08:30
Registration & Networking Breakfast
09:15
Welcome from Commerce Futures
09:25
Ryan Clark, STATSports & Jim Hingston, The Gym Group
Keynote
10:10
Hollie Weatherstone, Muc-Off
Keynote
10:35
Break
10:55
Multi-brand panel – Decathlon, Ellis Brigham, Helen of Troy
Keynote (Main Stage)
Speed dating for delegates
(Breakout Room)
11:50
George Huxford, Apidura
Keynote
12:15
Break
13:15
Rich Philip, Contested
Keynote
13:40
Marc Guisti, Veloforte
Keynote (Main Stage)
David Hanney, Alpkit
(Breakout Room)
14:35
Networking
15:00
Closing Remarks from Commerce Futures
18:30
Arrival & Welcome Drinks
19:15
Guests Sit
19:20
Welcome
Commerce Futures
19:30
Opening Speech
Guest Speaker
20:00
Starters
Topic One - Discussion at individual tables
20:20
Topic One discussed as a collective
20:40
Mains
Topic Two - Discussion at individual tables
21:10
Topic Two discussed as a collective
21:30
Desserts & Networking
23:00
Event Closes
18:30
Arrival & Welcome Drinks
19:15
Guests Sit
19:20
Welcome
Commerce Futures
19:30
Opening Speech
Guest Speaker
20:00
Starters
Topic One - Discussion at individual tables
20:20
Topic One discussed as a collective
20:40
Mains
Topic Two - Discussion at individual tables
21:10
Topic Two discussed as a collective
21:30
Desserts & Networking
23:00
Event Closes

AGENDA

08:15 - 08:45 Registration & Networking Breakfast

08:45 - 09:00 Welcome from Commerce Futures

09:00 - 09:30 Keynote One - Mari-Anne Bayliss, Director, Fraud Solutions in Europe- CyberSource

09:30 - 10:15 Panel Q&A
Moderated by Mari-Anne Bayliss, Director, Fraud Solutions in Europe- CyberSource , with appearances from;  

Ebru Keskin - Head of Fraud and Payments, End Clothing

Kieran Cotter - Fraud Risk Manager, Sainsbury’s Argos

Spencer Hudson - Global Head of eCommerce Technical Solutions, ghd

10:15 - 10:45 Networking & Event Close

09:00
Registration & Networking Breakfast
09:30
Welcome & Partner Introductions
09:40
Panel Discussion with Q&A
Mari-Anne Bayliss
Ebru Keskin
Kieran Cotter
10:20
Networking Break
10:40
Workshop at tables
11:00
Group Discussion - Moderated
11:20
Final Comments & Networking
11:30
Event Closes
Mari-Anne Bayliss

Mari-Anne Bayliss

Director, Fraud Solutions in Europe

CyberSource

Mari-Anne Bayliss, Director, Fraud Solutions in Europe, CyberSource, will talk about the rules of PSD2 to help  merchants in preparing fraud and authentication strategies that could enhance their business model. Prior to 2017, Mari-Anne was Fraud Risk Manager at Argos, where she successfully balanced fraud prevention with payment acceptance, reducing both friction and fraud costs.

LEARN MORE →Close icon
Ebru Keskin

Ebru Keskin

Head of Fraud and Payments

End Clothing

As the Head of Fraud and Payments at END. Clothing Ebru leads a fintech department that utilises her global payments and fraud prevention knowledge to improve checkout conversion and ensure high authorisation rates whilst keeping company fraud risk minimal and under control.

In the past Ebru has worked at River Island and Wiggle CRC in similar positions providing support and lead for an omnichannel payments and fraud prevention strategy.

Ebru initially got into the online payments space through iGaming companies and she now focuses on fashiontech and eCommerce.

LEARN MORE →Close icon
Kieran Cotter

Kieran Cotter

Fraud Risk Manager

Sainsbury’s Argos

Kieran is an adaptable and experienced fraud professional working within the retail sector for one of the largest retailers in the United Kingdom. With a successful background in the prevention of Card Not Present Fraud through multi-layered strategies, whilst protecting genuine customer sales. Kieran has worked in a number of different fraud roles from frontline to management, currently working as the Fraud Risk Manager for Sainsbury’s Argos.

LEARN MORE →Close icon

Venue

Hotel Cafe Royal , London, England, W1B 4DY

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