UPCOMING EVENTS

Bring Customer experience to the next level

The world of CX and CS is about to change dramatically. Let’s take the opportunity for a deep dive into the problems brands and retailers have today with customers, tech and satisfaction in general - and the potential areas for improvement.

Where the purchase happens

In 2024 we return to Paris, announcing an exclusive dinner where the Luxury Leaders will debate the changing market conditions, how brand loyalty has shifted and more importantly the new customer.

No more channels- just the customer

Across Europe brand owners and retailers are shifting their business strategies - focusing on customers before profit, ending the concept of “Store First” for many, and aligning every channel to offer a better experience.

How will Luxury grow again in 2025

The struggles of digital multi-brand retailers presents an opportunity for the brands themselves to step forward into D2C with greater conviction - and with such an engaged and loyal set of consumers for every Luxury brand, the revenue opportunities are truly significant.

Is 2025 the year where we spend less and earn more?

Across all of digital it seems that brands are taking a long hard look at the value their digital business creates. After years of double-digit growth, post covid digital slowdown has prompted many to evaluate the (bloated) tech stack they own against the increasing costs of paid traffic, and the real ROI of the channel.

A breakfast for the brave and bold!

In recent years some brands have scaled so quickly it has seemed hard to comprehend. Pangaia, Curology, Calm, Drizly and others have grown exponentially, and some have even made that growth stick!