Connect & Collect
Hotel Cafe Royal, 10 Air Street, Soho, London, W1B 4DY
Transforming digital payments across Utilities, Telecoms and Financial Services
The future of collection is in your hands.
Striking a balance between efficient collection strategies, greater customer engagement and technology investments is a key challenge for many businesses with huge customer numbers and a suite of legacy transaction tech.
Many collection departments are developing their strategies; keeping pace with the evolving customers but building insight from their payment/spending behaviour. Many organisations are looking to payment tokenisation in order to balance risk and build a more complete picture of behaviour. Coupled with plans to accept many more payment methods these strategies are becoming clear, but execution remains a challenge.
Our morning seminar for Collection, Payments and Customer Experience leaders took the form of a facilitated round-table breakfast, where we encouraged the group to share challenges and solutions, whilst benefiting from the deep knowledge of our CyberSource and VISA colleagues.
At our morning event we covered the following:
- Current collection challenges
- The relationship between collection and customer churn
- Future payment plans & prioritisation
- The relationship between effective subscription and customer experience
Our attendees walked away from the event with better knowledge of diverse payment collection and creating a better customer experience.