Connect & Collect

Hotel Cafe Royal, 10 Air Street, Soho, London, W1B 4DY (Directions)

Connect & Collect

Transforming digital payments across Utilities, Telecoms and Financial Services

The future of collection is in your hands.

Striking a balance between efficient collection strategies, greater customer engagement and technology investments is a key challenge for many businesses with huge customer numbers and a suite of legacy transaction tech.

Many collection departments are developing their strategies; keeping pace with the evolving customers but building insight from their payment/spending behaviour. Many organisations are looking to payment tokenisation in order to balance risk and build a more complete picture of behaviour. Coupled with plans to accept many more payment methods these strategies are becoming clear, but execution remains a challenge.

Our morning seminar for Collection, Payments and Customer Experience leaders took the form of a facilitated round-table breakfast, where we encouraged the group to share challenges and solutions, whilst benefiting from the deep knowledge of our CyberSource and VISA colleagues.

At our morning event we covered the following:

  • Current collection challenges

  • The relationship between collection and customer churn

  • Future payment plans & prioritisation

  • The relationship between effective subscription and customer experience

Our attendees walked away from the event with better knowledge of diverse payment collection and creating a better customer experience.

Whose in attendance were:

  • CFO, CTO, CIO's

  • Customer Director

  • Heads of Collection, Billing, Digital and Customer Experience

  • Heads of Fraud, Payments and Transactions

  • CEO's, Founders, Owners

  • Customer, Strategy, Innovation and UX Leaders

  • Collection, CX and Technology Managers

  • Financial Controllers

  • Asset Protection Managers

  • Payment & Transaction Managers




CyberSource is a payment management company and provides a complete portfolio of services that simplify and automate payment operations. Customers use their CyberSource and Authorize.Net brand solutions to process online payments, streamline fraud management, and simplify payment security. Born during dawn of the eCommerce in 1994, CyberSource was one of the pioneers in online payment and fraud management services for medium and large-sized merchants. In 2007, they acquired the leading U.S. small business payment services provider, Authorize.Net, thus expanding their market footprint to cover businesses ranging from the smallest sole proprietorships to the largest global brands. In 2010 CyberSource was acquired by, and operates as a wholly-owned subsidiary of Visa Inc. Today, over 400,000 businesses worldwide use CyberSource solutions. The company is headquartered in Foster City, California, with offices throughout Asia, Europe, Latin America, the Middle East and Africa, and the United States.

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Q: Is there a fee for attending the Commerce Futures event?

A: Events are priced individually, they range from £0 - £50.00. We take great care in how we curate the audience, the event is invitation only and you must register in advance to attend. If you have not received an invitation but would like to attend, please register via the website and your place will be confirmed subject to approval.

Q: Can I bring a colleague?

A: Additional places will be subject to availability. Please ask your colleague to register via the website.

Q: Who else will be there?

A: Senior professionals in collection, customer experience, innovation, and technology leaders including directors of finance, payments/collections, eCommerce, technology, digital, IT, strategy and online. We also welcome CIO, CFO and CTO's.

Q: What is the address of the venue?

A: Hotel Cafe Royal, 10 Air St, Soho, London, W1B 4DY

Q: Is there a dress code for this event?

A: There is no formal dress code. Please come dressed in comfortable attire e.g. business casual. 

Q: Who is Commerce Futures?

A: Commerce Futures is an independent online community for retail leaders and Commerce professionals. We provide a round up of the latest news and information relating to the key challenges in Commerce today, as well as insights into future trends and technologies that are shaping the online retail landscape. And because we believe it's important to learn from our peers, the regular Commerce Futures event series brings in expert speakers from leading brands to share case studies and industry know-how. 

Since 2012, thousands of professionals have attended our events and engaged with our content. We survey them regularly to understand what problems they are wrestling with now and tailor content to help them solve those concerns.

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