Connect & Collect

08:30 - 10:30
UK
18.10.2018
Workshop

Hotel Cafe Royal, 10 Air Street, Soho, London, W1B 4DY

London

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Partnered with:

Connect & Collect

London

Workshop

October 18, 2018

Summary

Transforming digital payments across Utilities, Telecoms and Financial Services

The future of collection is in your hands.

Striking a balance between efficient collection strategies, greater customer engagement and technology investments is a key challenge for many businesses with huge customer numbers and a suite of legacy transaction tech.

Many collection departments are developing their strategies; keeping pace with the evolving customers but building insight from their payment/spending behaviour. Many organisations are looking to payment tokenisation in order to balance risk and build a more complete picture of behaviour. Coupled with plans to accept many more payment methods these strategies are becoming clear, but execution remains a challenge.

Our morning seminar for Collection, Payments and Customer Experience leaders took the form of a facilitated round-table breakfast, where we encouraged the group to share challenges and solutions, whilst benefiting from the deep knowledge of our CyberSource and VISA colleagues.

PastriesDelegates networkingAudience at a Commerce Futures conference.

At our morning event we covered the following:

  • Current collection challenges
  • The relationship between collection and customer churn
  • Future payment plans & prioritisation
  • The relationship between effective subscription and customer experience
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Leaf wall textureSmiling woman networking at a Commerce Futures eventSmiling woman networking at a Commerce Futures eventPastries in front of delegates
18:30
Arrival & Welcome Drinks
19:15
Guests Sit
19:20
Welcome
Commerce Futures
19:30
Opening Speech
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20:00
Starters
Topic One - Discussion at individual tables
20:20
Topic One discussed as a collective
20:40
Mains
Topic Two - Discussion at individual tables
21:10
Topic Two discussed as a collective
21:30
Desserts & Networking
23:00
Event Closes
18:30
Arrival & Welcome Drinks
19:15
Guests Sit
19:20
Welcome
Commerce Futures
19:30
Opening Speech
Guest Speaker
20:00
Starters
Topic One - Discussion at individual tables
20:20
Topic One discussed as a collective
20:40
Mains
Topic Two - Discussion at individual tables
21:10
Topic Two discussed as a collective
21:30
Desserts & Networking
23:00
Event Closes
08:30
Registration & Networking Breakfast
09:15
Welcome from Commerce Futures
09:25
Ryan Clark, STATSports & Jim Hingston, The Gym Group
Keynote
10:10
Hollie Weatherstone, Muc-Off
Keynote
10:35
Break
10:55
Multi-brand panel – Decathlon, Ellis Brigham, Helen of Troy
Keynote (Main Stage)
Speed dating for delegates
(Breakout Room)
11:50
George Huxford, Apidura
Keynote
12:15
Break
13:15
Rich Philip, Contested
Keynote
13:40
Marc Guisti, Veloforte
Keynote (Main Stage)
David Hanney, Alpkit
(Breakout Room)
14:35
Networking
15:00
Closing Remarks from Commerce Futures
18:30
Arrival & Welcome Drinks
19:15
Guests Sit
19:20
Welcome
Commerce Futures
19:30
Opening Speech
Guest Speaker
20:00
Starters
Topic One - Discussion at individual tables
20:20
Topic One discussed as a collective
20:40
Mains
Topic Two - Discussion at individual tables
21:10
Topic Two discussed as a collective
21:30
Desserts & Networking
23:00
Event Closes
18:30
Arrival & Welcome Drinks
19:15
Guests Sit
19:20
Welcome
Commerce Futures
19:30
Opening Speech
Guest Speaker
20:00
Starters
Topic One - Discussion at individual tables
20:20
Topic One discussed as a collective
20:40
Mains
Topic Two - Discussion at individual tables
21:10
Topic Two discussed as a collective
21:30
Desserts & Networking
23:00
Event Closes

AGENDA

Our attendees walked away from the event with better knowledge of diverse payment collection and creating a better customer experience.

09:00
Registration & Networking Breakfast
09:30
Welcome & Partner Introductions
09:40
Panel Discussion with Q&A
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10:20
Networking Break
10:40
Workshop at tables
11:00
Group Discussion - Moderated
11:20
Final Comments & Networking
11:30
Event Closes
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Venue

Hotel Cafe Royal, 10 Air Street, Soho, London, W1B 4DY

Find directions →
Connect & Collect

Partners

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