Delivering The Digital Experience

18:30 - 23:00 GMT
UK
17.5.2023
Dinner

Gauchos, 25 Swallow St, London W1B 4QR

London

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Partnered with:

Delivering The Digital Experience

London

Dinner

May 17, 2023

Summary

Transforming the commercial buying experience

Building commercial online sales can be a challenging task with complex product catalogues, sophisticated pricing models, disjointed data feeds and multiple persona’s making online selling for manufacturers and distributors far more complicated than in the consumer world.

First impressions are everything, and frustrating customers at the start of their shopping journey can result in a quick exit.  And when one website has to provide multiple stakeholders from commercial buyers to designers, specifiers, installers and service providers with the information they require at different stages of the research, delivery and ownership, the challenges become obvious.

How can this be solved? Delivering an engaging digital experience that provides relevant, contextually aware information to the right audience at the right time, earning trust, driving sales and leading to repeat orders and a long term business relationship.

This May, join us for an intimate dinner with your peers as we discuss how to drive digital growth through optimised search and relevant content, improving the commercial buying experience for R&D through to field support.

PastriesDelegates networkingDelegates networkingAudience at a Commerce Futures conference.

Over dinner we’ll be discussing:

  • Starting with discovery - the importance of providing relevant search results and how it shapes the customer experience.
  • Optimising the experience - what can advancements in eCommerce technology, such as AI, bring to the party to enhance the customer experience?
  • Context - what can you do to better understand customer objectives moving forward?
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Leaf wall textureSmiling woman networking at a Commerce Futures eventSmiling woman networking at a Commerce Futures eventPastries in front of delegates
18:30
Arrival & Welcome Drinks
19:15
Guests Sit
19:20
Welcome
Commerce Futures
19:30
Opening Speech
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20:00
Starters
Topic One - Discussion at individual tables
20:20
Topic One discussed as a collective
20:40
Mains
Topic Two - Discussion at individual tables
21:10
Topic Two discussed as a collective
21:30
Desserts & Networking
23:00
Event Closes
18:30
Arrival & Welcome Drinks
19:15
Guests Sit
19:20
Welcome
Commerce Futures
19:30
Opening Speech
Guest Speaker
20:00
Starters
Topic One - Discussion at individual tables
20:20
Topic One discussed as a collective
20:40
Mains
Topic Two - Discussion at individual tables
21:10
Topic Two discussed as a collective
21:30
Desserts & Networking
23:00
Event Closes
08:30
Registration & Networking Breakfast
09:15
Welcome from Commerce Futures
09:25
Ryan Clark, STATSports & Jim Hingston, The Gym Group
Keynote
10:10
Hollie Weatherstone, Muc-Off
Keynote
10:35
Break
10:55
Multi-brand panel – Decathlon, Ellis Brigham, Helen of Troy
Keynote (Main Stage)
Speed dating for delegates
(Breakout Room)
11:50
George Huxford, Apidura
Keynote
12:15
Break
13:15
Rich Philip, Contested
Keynote
13:40
Marc Guisti, Veloforte
Keynote (Main Stage)
David Hanney, Alpkit
(Breakout Room)
14:35
Networking
15:00
Closing Remarks from Commerce Futures
18:30
Arrival & Welcome Drinks
19:15
Guests Sit
19:20
Welcome
Commerce Futures
19:30
Opening Speech
Guest Speaker
20:00
Starters
Topic One - Discussion at individual tables
20:20
Topic One discussed as a collective
20:40
Mains
Topic Two - Discussion at individual tables
21:10
Topic Two discussed as a collective
21:30
Desserts & Networking
23:00
Event Closes
18:00
Arrival & Welcome Drinks
18:45
Guests Sit
18:50
Welcome
Commerce Futures
19:00
Opening Speech
Guest Speaker
19:30
Starters
Topic One - Discussion at individual tables
19:50
Topic One discussed as a collective
20:10
Mains
Topic Two - Discussion at individual tables
20:40
Topic Two discussed as a collective
21:00
Desserts & Networking
22:30
Event Closes

AGENDA

09:00
Registration & Networking Breakfast
09:30
Welcome & Partner Introductions
09:40
Panel Discussion with Q&A
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10:20
Networking Break
10:40
Workshop at tables
11:00
Group Discussion - Moderated
11:20
Final Comments & Networking
11:30
Event Closes
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Venue

Gauchos, 25 Swallow St, London W1B 4QR

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Delivering The Digital Experience

Partners

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