Digital at Scale

08:15-11:30
UK
26.6.2018
Breakfast

58VE, 58 Victoria Embankment, London EC4Y 0DS

London

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Digital at Scale

London

Breakfast

June 26, 2018

Summary

Digital@scale 2018

The term “Digital Transformation” – whilst overused – is well understood across traditional business sectors. The pace of transformation is possibly being debated, but not the principle itself. There is no doubt that embedding digital technology across the entire business is paramount – and that this large change program is challenging.

Digital@Scale is a morning event where senior leaders within digital, technology and change roles will share their experiences and offer “real world” guidance for those facing disruptive competition. For senior leaders facing these challenges across so many organisations - we are sure that the collective wisdom and expertise assembled will help you “move the needle”.


PastriesDelegates networkingDelegates networkingAudience at a Commerce Futures conference.
  • The challenges of delivering digital solutions at scale - within large and complex businesses
  • Why, what and how’s of embedding digital skills within large organisations (Creating urgency in the organisation, Developing a plan in your business model & core capability, Using the tools, structures, environment & processes in place and scaling it)
  • How to drive digital transformation at scale?
  • Converting to new methodology whilst driving measurable outcomes (Agile at scale, governance etc...)
  • Transforming & scaling the whole foundation of the organisation
  • Breaking the gravitational pull & legacy of the brand whilst being successful with the transformation
  • Transforming the core —> transformation at scale
  • Fundamentally changing the business model - gaining permission from shareholders and stakeholders alike
  • Customer engagement whilst driving revenue modules
  • Promoting new capabilities to drive new business
  • Reinventing the new business architecture to deliver the best customer experience
  • Evolving & recreating the foundation of the organisation
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Anthony Flack

Anthony Flack

Head of Digital Delivery

Santander

Anthony has wide experience and success in the delivery of digital and business systems transformation. He has specialist knowledge in incremental planning, sustainable delivery through teams and the pragmatic application of Agile. This has been achieved via roles in many sectors in CRM, BI, Automation, Website, HR and Resource Planning and Sales Management.

At Santander since 2016, Anthony has led the development and implementation of the Retail CRM, and more recently he moved to focus on the delivery of the new Mobile Banking app at, which provides the technical and product foundations upon which they can deliver a winning customer-value aligned digital product.

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Chris Willis

Chris Willis

Chief Transformation Officer (CTO)

Crabtree & Evelyn

Chris has over 18 years of digital experience with some of the world’s leading brands and digital agencies. A proven leader with global experience of transformation across multiple sectors with a focus on the impact of change to a business, in particular; people, processes, culture and technology.

At Crabtree & Evelyn, Chris is responsible for the overall transformation of the business as they begin to rejuvenate the brand and re-create the market-leading innovator of its heyday, connecting the dots across experience, product, supply-chain and technology.

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Chris Micklethwaite

Chris Micklethwaite

Independent Expert

3pointsDIGITAL

Chris has spent his career working in technology and digital, as CIO, CTO and Director, and has led digital initiatives, transformation and change programmes in companies ranging from startups to FTSE100 across industries. As founder of consultancy 3pointsDIGITAL, Chris and his team help organisations balance the three driving forces behind digital; customer value, business benefit and technology opportunity. By connecting the customer experience with commercial goals, and by managing change in people, process and technology, they help businesses discover value from technology through experimentation and adaptation, and quickly generate returns from technology investments, digital initiatives and optimised omnichannel operations.

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Luke Tate

Luke Tate

Business Process Manager

Carlsberg

Luke has had wide exposure to digital transformation over the last eight years within the FMCG industry working for Danish giant Carlsberg. He has first-hand experience of adapting to the changing dynamics of an organisation, the environment it operates in, and an understanding of the key challenges that need overcoming to positively drive change.

Working with all levels across different organisations, Luke has provided expertise in the planning, execution, training and communications activities contributing to a culture that embraces innovation and emerging technologies.

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Leaf wall textureSmiling woman networking at a Commerce Futures eventSmiling woman networking at a Commerce Futures eventPastries in front of delegates
18:30
Arrival & Welcome Drinks
19:15
Guests Sit
19:20
Welcome
Commerce Futures
19:30
Opening Speech
Anthony Flack
Chris Willis
Chris Micklethwaite
Luke Tate
20:00
Starters
Topic One - Discussion at individual tables
20:20
Topic One discussed as a collective
20:40
Mains
Topic Two - Discussion at individual tables
21:10
Topic Two discussed as a collective
21:30
Desserts & Networking
23:00
Event Closes
18:30
Arrival & Welcome Drinks
19:15
Guests Sit
19:20
Welcome
Commerce Futures
19:30
Opening Speech
Guest Speaker
20:00
Starters
Topic One - Discussion at individual tables
20:20
Topic One discussed as a collective
20:40
Mains
Topic Two - Discussion at individual tables
21:10
Topic Two discussed as a collective
21:30
Desserts & Networking
23:00
Event Closes
08:30
Registration & Networking Breakfast
09:15
Welcome from Commerce Futures
09:25
Ryan Clark, STATSports & Jim Hingston, The Gym Group
Keynote
10:10
Hollie Weatherstone, Muc-Off
Keynote
10:35
Break
10:55
Multi-brand panel – Decathlon, Ellis Brigham, Helen of Troy
Keynote (Main Stage)
Speed dating for delegates
(Breakout Room)
11:50
George Huxford, Apidura
Keynote
12:15
Break
13:15
Rich Philip, Contested
Keynote
13:40
Marc Guisti, Veloforte
Keynote (Main Stage)
David Hanney, Alpkit
(Breakout Room)
14:35
Networking
15:00
Closing Remarks from Commerce Futures
18:30
Arrival & Welcome Drinks
19:15
Guests Sit
19:20
Welcome
Commerce Futures
19:30
Opening Speech
Guest Speaker
20:00
Starters
Topic One - Discussion at individual tables
20:20
Topic One discussed as a collective
20:40
Mains
Topic Two - Discussion at individual tables
21:10
Topic Two discussed as a collective
21:30
Desserts & Networking
23:00
Event Closes
18:30
Arrival & Welcome Drinks
19:15
Guests Sit
19:20
Welcome
Commerce Futures
19:30
Opening Speech
Guest Speaker
20:00
Starters
Topic One - Discussion at individual tables
20:20
Topic One discussed as a collective
20:40
Mains
Topic Two - Discussion at individual tables
21:10
Topic Two discussed as a collective
21:30
Desserts & Networking
23:00
Event Closes

AGENDA

08:15

Registration & Networking Breakfast

08:55

Introduction & Welcome from Commerce Futures

09:00

Anthony Flack, Head of Digital Delivery from Santander

09:30

Chris Willis, CTO from Crabtree & Evelyn

10:00

Tea, Coffee & Networking

10:30

Panel Q&A Session
Moderated by Chris Micklethwaite from 3pointsDIGITAL with appearances from:

  • Luke Tate, Business Process Manager - Carlsberg
  • Anthony Flack, Head of Digital Delivery - Santander
  • Chris Willis, CTO - Crabtree & Evelyn

11:30

Final comments before Tea, Coffee & Networking

12:00

Event Close

09:00
Registration & Networking Breakfast
09:30
Welcome & Partner Introductions
09:40
Panel Discussion with Q&A
Anthony Flack
Chris Willis
Chris Micklethwaite
Luke Tate
10:20
Networking Break
10:40
Workshop at tables
11:00
Group Discussion - Moderated
11:20
Final Comments & Networking
11:30
Event Closes
Anthony Flack

Anthony Flack

Head of Digital Delivery

Santander

Anthony has wide experience and success in the delivery of digital and business systems transformation. He has specialist knowledge in incremental planning, sustainable delivery through teams and the pragmatic application of Agile. This has been achieved via roles in many sectors in CRM, BI, Automation, Website, HR and Resource Planning and Sales Management.

At Santander since 2016, Anthony has led the development and implementation of the Retail CRM, and more recently he moved to focus on the delivery of the new Mobile Banking app at, which provides the technical and product foundations upon which they can deliver a winning customer-value aligned digital product.

LEARN MORE →Close icon
Chris Willis

Chris Willis

Chief Transformation Officer (CTO)

Crabtree & Evelyn

Chris has over 18 years of digital experience with some of the world’s leading brands and digital agencies. A proven leader with global experience of transformation across multiple sectors with a focus on the impact of change to a business, in particular; people, processes, culture and technology.

At Crabtree & Evelyn, Chris is responsible for the overall transformation of the business as they begin to rejuvenate the brand and re-create the market-leading innovator of its heyday, connecting the dots across experience, product, supply-chain and technology.

LEARN MORE →Close icon
Chris Micklethwaite

Chris Micklethwaite

Independent Expert

3pointsDIGITAL

Chris has spent his career working in technology and digital, as CIO, CTO and Director, and has led digital initiatives, transformation and change programmes in companies ranging from startups to FTSE100 across industries. As founder of consultancy 3pointsDIGITAL, Chris and his team help organisations balance the three driving forces behind digital; customer value, business benefit and technology opportunity. By connecting the customer experience with commercial goals, and by managing change in people, process and technology, they help businesses discover value from technology through experimentation and adaptation, and quickly generate returns from technology investments, digital initiatives and optimised omnichannel operations.

LEARN MORE →Close icon
Luke Tate

Luke Tate

Business Process Manager

Carlsberg

Luke has had wide exposure to digital transformation over the last eight years within the FMCG industry working for Danish giant Carlsberg. He has first-hand experience of adapting to the changing dynamics of an organisation, the environment it operates in, and an understanding of the key challenges that need overcoming to positively drive change.

Working with all levels across different organisations, Luke has provided expertise in the planning, execution, training and communications activities contributing to a culture that embraces innovation and emerging technologies.

LEARN MORE →Close icon

Venue

58VE, 58 Victoria Embankment, London EC4Y 0DS

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Digital at Scale

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