The Future of Digital Grocery
Business Agility vs Customer Experience
What does your digital channel give you over and above your single largest store? As Grocery reinvents itself the blending of channels, the sharing of data and the re-focus on customer experience presents significant opportunities - none of which are yet being maximised by any grocer.
At our exclusive dinner for digital leaders in the grocery sector we took time out to debate and share next steps in a number of key areas;
Building agility into digital channels so as to react more quickly
Data strategies in the new world, building trust with customers to share more
Creating engagement with the new shopper profiles...
The eCommerce growth within grocery
Utilising shopper insights to unify the omni-channel strategy
Who should attend?
Founders, CEO's & Owners
Heads of eCommerce, Architecture, Development, Customer services, User Experience & Brand
CIO and CTO
Directors of Marketing, Customer, OmniChannel, eCommerce
Arrival & Welcome Drinks
Francis Nicholas, Group Digital Director - Nomad Foods
Starters (Topic one - Discussion at individual tables)
Topic one discussed as a collective
Mains (Topic two - Discussion at individual tables)
Topic two discussed as a collective
Desserts (Topic three - Discussion at individual tables)
Topic three discussed as a collective
Final remarks / Networking
With more than 200,000 people, Capgemini is present in over 40 countries and is a multicultural global leader in consulting, technology services and digital transformation. Capgemini is at the forefront of innovation to address the entire breadth of clients’ opportunities in the evolving world of cloud, digital and platforms, with specialists in industry sectors including retail and consumer products.
Capgemini are purpose-built to guide retailers as they master these market shifts and tech-triggered trends. Their team of retail experts works with clients to create a digital vision and a transformation roadmap, then equip them to start projects that lead to the accomplishment of long-term strategic goals. Capgemini know from experience how to optimise retail operations across the value chain, and employ proven methodologies to adjust the levers of platforms, applications, processes, change, leadership, talent and culture.
MuleSoft’s mission is to help organisations change and innovate faster by making it easy to connect the world’s applications, data and devices. With its API-led approach to connectivity, MuleSoft’s market-leading Anypoint Platform™ empowers over 1,700 organisations in approximately 60 countries to build application networks. By unlocking data across the enterprise with application networks, organisations can easily deliver new revenue channels, increase operational efficiency and create differentiated customer experiences.
Salesforce is the global leader in customer relationship management (CRM). Founded in 1999, Salesforce enables companies of every size and industry to take advantage of powerful technologies—cloud, mobile, social, internet of things, and artificial intelligence—to connect to their customers in a whole new way.
Q: Is there a fee for attending the Commerce Futures event?
A: Events are priced individually, they range from £0 - £50.00. We take great care in how we curate the audience, the event is invitation only and you must register in advance to attend. If you have not received an invitation but would like to attend, please register via the website and your place will be confirmed subject to approval.
Q: Can I bring a colleague?
A: Additional places will be subject to availability. Please ask your colleague to register via the website.
Q: Who else will be there?
A: Senior professionals in eCommerce, architecture, marketing leaders including directors and leaders of customer service/support, development, omnichannel, and product owner.
Q: What is the address of the venue?
A: The Langham, 1C Portland Pl, Marylebone, London W1B 1JA, United Kingdom
Q: Is there a dress code for this event?
A: There is no formal dress code. Please come dressed in comfortable attire e.g. business casual.
Q: Who is Commerce Futures?
A: Commerce Futures is an independent online community for retail leaders and Commerce professionals. We provide a round up of the latest news and information relating to the key challenges in Commerce today, as well as insights into future trends and technologies that are shaping the online retail landscape. And because we believe it's important to learn from our peers, the regular Commerce Futures event series brings in expert speakers from leading brands to share case studies and industry know-how.
Since 2012, thousands of professionals have attended our events and engaged with our content. We survey them regularly to understand what problems they are wrestling with now and tailor content to help them solve those concerns.