Experience Commerce

18:30-22:30
UK
19.9.2019
Dinner

Quaglinos, 16 Bury Street, London, England, SW1Y 6AJ, United Kingdom

London

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Partnered with:

Experience Commerce

London

Dinner

September 19, 2019

Summary

The Directors Dinner

As the competitive and market pressure mounts to punctuate the transactional timeline with customer experiences that provide value across every touchpoint has become essential. In fact, a recent report highlights that multi-channel businesses are estimated to be about 25% more profitable than human-only experiences.

Similar to what we experienced with the high street, digital channels are becoming particularly critical in driving business growth and reducing costs for brands across industries, resonating from Automotive and Manufacturing to CPG and Distribution.

Whilst businesses must remain responsive, the challenge of identifying which of your touch points will enhance the customer journey must balance with the omnipresent need to prove ROI. Buyers are demanding a consistent and ever-improving service level, which can only truly be delivered by departments working closely together – with a shared purpose to delight every customer every time.

Our Experience Commerce dinner event invited industry professionals to debate and discuss the value of reinforcing the customer journey with truly valuable experiences and how these can be used to prove tangible ROI.

PastriesDelegates networkingAudience at a Commerce Futures conference.
  • Maximising collaboration across sales, service, marketing and eCommerce departments to consistently provide value-added customer experiences
  • Designing for connected experiences across all customer touch points
  • Understanding how to transform your “traditional” sales channels as you migrate to digital channels
  • Measuring ROI on experiential expenditure - measuring customer delight
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To top
James Wehner

James Wehner

Director of Digital Experience

McDonald's Global Digital

James is a dynamic global digital experience and product strategist with over 15 years’ experience as an eCommerce/omni-channel practitioner. Having worked with brands such as Next Group PLC and more recently McDonalds, James is experienced in creating seamless, frictionless experiences across all markets, products, channels and touch-points, creating fluid and meaningful interactions and driving brand advocacy.

James has expertise in digital strategy, omni-channel experience, customer experience (CX), customer journey, user experience (UX), emerging technologies, product management, analytics, site redesign, user-centred design, team creation and managing change.

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Leaf wall textureSmiling woman networking at a Commerce Futures eventSmiling woman networking at a Commerce Futures eventPastries in front of delegates
18:30
Arrival & Welcome Drinks
19:15
Guests Sit
19:20
Welcome
Commerce Futures
19:30
Opening Speech
James Wehner
20:00
Starters
Topic One - Discussion at individual tables
20:20
Topic One discussed as a collective
20:40
Mains
Topic Two - Discussion at individual tables
21:10
Topic Two discussed as a collective
21:30
Desserts & Networking
23:00
Event Closes
18:30
Arrival & Welcome Drinks
19:15
Guests Sit
19:20
Welcome
Commerce Futures
19:30
Opening Speech
Guest Speaker
20:00
Starters
Topic One - Discussion at individual tables
20:20
Topic One discussed as a collective
20:40
Mains
Topic Two - Discussion at individual tables
21:10
Topic Two discussed as a collective
21:30
Desserts & Networking
23:00
Event Closes
08:30
Registration & Networking Breakfast
09:15
Welcome from Commerce Futures
09:25
Ryan Clark, STATSports & Jim Hingston, The Gym Group
Keynote
10:10
Hollie Weatherstone, Muc-Off
Keynote
10:35
Break
10:55
Multi-brand panel – Decathlon, Ellis Brigham, Helen of Troy
Keynote (Main Stage)
Speed dating for delegates
(Breakout Room)
11:50
George Huxford, Apidura
Keynote
12:15
Break
13:15
Rich Philip, Contested
Keynote
13:40
Marc Guisti, Veloforte
Keynote (Main Stage)
David Hanney, Alpkit
(Breakout Room)
14:35
Networking
15:00
Closing Remarks from Commerce Futures
18:30
Arrival & Welcome Drinks
19:15
Guests Sit
19:20
Welcome
Commerce Futures
19:30
Opening Speech
Guest Speaker
20:00
Starters
Topic One - Discussion at individual tables
20:20
Topic One discussed as a collective
20:40
Mains
Topic Two - Discussion at individual tables
21:10
Topic Two discussed as a collective
21:30
Desserts & Networking
23:00
Event Closes
18:30
Arrival & Welcome Drinks
19:15
Guests Sit
19:20
Welcome
Commerce Futures
19:30
Opening Speech
Guest Speaker
20:00
Starters
Topic One - Discussion at individual tables
20:20
Topic One discussed as a collective
20:40
Mains
Topic Two - Discussion at individual tables
21:10
Topic Two discussed as a collective
21:30
Desserts & Networking
23:00
Event Closes

AGENDA

18:30

Arrival & Welcome Drinks

18:50

Welcome
Commerce Futures

19:00

Introduction
James Wehner, Global Product Director - McDonald’s

19:20

Starters (Topic one - Discussion at individual tables)

19:50

Topic one discussed as a collective

20:10

Mains (Topic two - Discussion at individual tables)

20:40

Topic two discussed as a collective

21:00

Desserts (Topic three - Discussion at individual tables)

21:50

Final remarks/ Networking

22:30

Event close

09:00
Registration & Networking Breakfast
09:30
Welcome & Partner Introductions
09:40
Panel Discussion with Q&A
James Wehner
10:20
Networking Break
10:40
Workshop at tables
11:00
Group Discussion - Moderated
11:20
Final Comments & Networking
11:30
Event Closes
James Wehner

James Wehner

Director of Digital Experience

McDonald's Global Digital

James is a dynamic global digital experience and product strategist with over 15 years’ experience as an eCommerce/omni-channel practitioner. Having worked with brands such as Next Group PLC and more recently McDonalds, James is experienced in creating seamless, frictionless experiences across all markets, products, channels and touch-points, creating fluid and meaningful interactions and driving brand advocacy.

James has expertise in digital strategy, omni-channel experience, customer experience (CX), customer journey, user experience (UX), emerging technologies, product management, analytics, site redesign, user-centred design, team creation and managing change.

LEARN MORE →Close icon

Venue

Quaglinos, 16 Bury Street, London, England, SW1Y 6AJ, United Kingdom

Find directions →
Experience Commerce

Partners

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