Fraud Focus Three

08:30 - 10:00
UK
10.10.2017
Roundtable

Hotel Café Royal, 68 Regent Street, London, W1B 4DY

London

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Fraud Focus Three

London

Roundtable

October 10, 2017

Summary

Looking at Loyalty and Account Takeover

Is your loyalty program safe - are you taking fraud seriously enough?

We all know that loyalty is a huge and booming industry. It’s an important way for brands to attract loyal customers and we know that as customers we love joining them – in the UK as many as 92% of the adult population are registered with at least one Loyalty programme, but there is, however, a rising threat to loyalty programs that has the potential to outweigh the benefits of those rewards.

How are you protecting your customer accounts?
Monitoring for suspicious activity right from the customers’ initial account creation is essential for success in the digital economy. Your customers are trusting you with their information. And of course storing card and account on file is important for your business too, as it can lift checkout completion by up to 50%.

And fraudsters are getting more sophisticated - what do you do when a transaction that turns out to be fraudulent, has no discernible signs of fraud - “Clean Fraud” is listed as the top-ranking area of concern for merchants, and account takeover, the second.

Prevention is the key to staying ahead of the potential damaging effects of loyalty fraud; waiting to fight fraud until accounts have been compromised can impact reputations and potentially the loss of loyal customers and members. Loyalty members expect to be shielded from fraud before it happens -and they should be. After all, aren't rewards members among an organisation's most valuable assets?

PastriesDelegates networkingAudience at a Commerce Futures conference.

1. Monitoring account activity

2. Increasing security measures

3. Educating rewards members

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Leaf wall textureSmiling woman networking at a Commerce Futures eventSmiling woman networking at a Commerce Futures eventPastries in front of delegates
18:30
Arrival & Welcome Drinks
19:15
Guests Sit
19:20
Welcome
Commerce Futures
19:30
Opening Speech
No items found.
20:00
Starters
Topic One - Discussion at individual tables
20:20
Topic One discussed as a collective
20:40
Mains
Topic Two - Discussion at individual tables
21:10
Topic Two discussed as a collective
21:30
Desserts & Networking
23:00
Event Closes
18:30
Arrival & Welcome Drinks
19:15
Guests Sit
19:20
Welcome
Commerce Futures
19:30
Opening Speech
Guest Speaker
20:00
Starters
Topic One - Discussion at individual tables
20:20
Topic One discussed as a collective
20:40
Mains
Topic Two - Discussion at individual tables
21:10
Topic Two discussed as a collective
21:30
Desserts & Networking
23:00
Event Closes
08:30
Registration & Networking Breakfast
09:15
Welcome from Commerce Futures
09:25
Ryan Clark, STATSports & Jim Hingston, The Gym Group
Keynote
10:10
Hollie Weatherstone, Muc-Off
Keynote
10:35
Break
10:55
Multi-brand panel – Decathlon, Ellis Brigham, Helen of Troy
Keynote (Main Stage)
Speed dating for delegates
(Breakout Room)
11:50
George Huxford, Apidura
Keynote
12:15
Break
13:15
Rich Philip, Contested
Keynote
13:40
Marc Guisti, Veloforte
Keynote (Main Stage)
David Hanney, Alpkit
(Breakout Room)
14:35
Networking
15:00
Closing Remarks from Commerce Futures
18:30
Arrival & Welcome Drinks
19:15
Guests Sit
19:20
Welcome
Commerce Futures
19:30
Opening Speech
Guest Speaker
20:00
Starters
Topic One - Discussion at individual tables
20:20
Topic One discussed as a collective
20:40
Mains
Topic Two - Discussion at individual tables
21:10
Topic Two discussed as a collective
21:30
Desserts & Networking
23:00
Event Closes
18:30
Arrival & Welcome Drinks
19:15
Guests Sit
19:20
Welcome
Commerce Futures
19:30
Opening Speech
Guest Speaker
20:00
Starters
Topic One - Discussion at individual tables
20:20
Topic One discussed as a collective
20:40
Mains
Topic Two - Discussion at individual tables
21:10
Topic Two discussed as a collective
21:30
Desserts & Networking
23:00
Event Closes

AGENDA

Morning roundtable event starting at 08:30, at Hotel Cafe Royal, W1B 4DY.

09:00
Registration & Networking Breakfast
09:30
Welcome & Partner Introductions
09:40
Panel Discussion with Q&A
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10:20
Networking Break
10:40
Workshop at tables
11:00
Group Discussion - Moderated
11:20
Final Comments & Networking
11:30
Event Closes
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Venue

Hotel Café Royal, 68 Regent Street, London, W1B 4DY

Find directions →
Fraud Focus Three

Partners

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