Fraud for Thought

The Mayfair Hotel, Stratton St, Mayfair, London W1J 8LT (Directions)

Fraud for Thought

Fighting Fraud, Fixing Friction, Focusing on the Customer

Holding back in digital is no longer an option. Businesses across every sector are racing to improve their digital offering, build better transaction experiences, and engage more directly with their customers. Retail is leading the way, specifically when it comes to adopting new engagement models – but there are inherent fraud & identity risks that also need to be addressed.

How do you identify a genuine customer from a fraudster? You are faced with balancing an optimal customer experience alongside revenue protection.

At our morning event we discussed how to keep fraud rates as low as possible, whilst maintaining an ever-improving customer experience. We looked at how fraud management can integrate with segments of brands customer experience (CX) strategy, including payment, authentication, marketing and sales processes.

At our morning event we covered the following:

  • Balancing payment friction vs an increase in orders

  • Protecting your customer experience strategy

  • Preview of CyberSource WW Fraud Report

  • Preparing for new regulations, like PSD2 SCA

  • Eliminating fraud opportunities

Those in attendance were:

  • CFO, CTO, CDO's

  • Directors of Fraud

  • Heads of eCommerce, Online, Digital and International

  • Heads of Fraud, Payments and Risk

  • CEO's, Founders, Owners

  • Operations, Strategy, Innovation and UX Leaders

  • Fraud & Transaction Managers

  • Financial Controllers

  • Asset Protection Managers

  • Payment & Transaction Managers




CyberSource is a payment management company and provides a complete portfolio of services that simplify and automate payment operations. Customers use their CyberSource and Authorize.Net brand solutions to process online payments, streamline fraud management, and simplify payment security. Born during dawn of the eCommerce in 1994, CyberSource was one of the pioneers in online payment and fraud management services for medium and large-sized merchants. In 2007, they acquired the leading U.S. small business payment services provider, Authorize.Net, thus expanding their market footprint to cover businesses ranging from the smallest sole proprietorships to the largest global brands. In 2010 CyberSource was acquired by, and operates as a wholly-owned subsidiary of Visa Inc. Today, over 400,000 businesses worldwide use CyberSource solutions. The company is headquartered in Foster City, California, with offices throughout Asia, Europe, Latin America, the Middle East and Africa, and the United States.

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Q: Is there a fee for attending the Commerce Futures event?

A: Events are priced individually, they range from £0 - £50.00. We take great care in how we curate the audience, the event is invitation only and you must register in advance to attend. If you have not received an invitation but would like to attend, please register via the website and your place will be confirmed subject to approval.

Q: Can I bring a colleague?

A: Additional places will be subject to availability. Please ask your colleague to register via the website.

Q: Who else will be there?

A: Senior professionals in eCommerce, entrepreneurial brand owners, and marketing leaders including directors of finance, fraud/payments, eCommerce, international, transformation, technology, digital, IT, strategy and online.

Q: What is the address of the venue?

A: The Mayfair Hotel, Stratton St, Mayfair, London W1J 8LT

Q: Is there a dress code for this event?

A: There is no formal dress code. Please come dressed in comfortable attire e.g. business casual. 

Q: Who is Commerce Futures?

A: Commerce Futures is an independent online community for retail leaders and Commerce professionals. We provide a round up of the latest news and information relating to the key challenges in Commerce today, as well as insights into future trends and technologies that are shaping the online retail landscape. And because we believe it's important to learn from our peers, the regular Commerce Futures event series brings in expert speakers from leading brands to share case studies and industry know-how. 

Since 2012, thousands of professionals have attended our events and engaged with our content. We survey them regularly to understand what problems they are wrestling with now and tailor content to help them solve those concerns.

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