Luxury Dinner

18:30 - 22:30 BST
UK
13.1.2022
Dinner

Locket's, 25 St James's Street SW1A 1HJ

London

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Partnered with:

Luxury Dinner

London

Dinner

January 13, 2022

Summary

Hybrid Event

Luxury has always been a sector driven by a heady blend of lust and design. Somehow in the chat about digital v stores v clienteling we have lost sight of this key word - DESIRE.

All of the conversations we have about the sector embracing new channels and customers were put on hold for the evening in January as we debated a single point of discussion:

How do luxury brands create desire in 2022?

You all know our Luxury dinner is an annual event, this year we asked you to put the customer at the centre of our evening - and to talk about how they covet, lust after and love the items they buy.

PastriesDelegates networkingDelegates networkingAudience at a Commerce Futures conference.
  • Product storytelling - no matter which channel how do we improve it?
  • Customer obsession - Should luxury focus on the product or the customer to build desire?
  • Quantifying desire - How do you measure how much love you are generating?
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Vishal Katelia

Vishal Katelia

Senior Head of Customer & Retail Strategy

Farfetch Future Retail

A career spanning a wide range of culturally relevant consumer brands, Vishal’s passion is rooted deeply at the intersections of luxury retail, technology and consumer behaviour. Currently at Farfetch, he oversees future retail strategy, combining consumer, tech and retail trends to help Farfetch and its brand partners innovate towards their customer experience ambitions.

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Leaf wall textureSmiling woman networking at a Commerce Futures eventSmiling woman networking at a Commerce Futures eventPastries in front of delegates
18:30
Arrival & Welcome Drinks
19:15
Guests Sit
19:20
Welcome
Commerce Futures
19:30
Opening Speech
Vishal Katelia
20:00
Starters
Topic One - Discussion at individual tables
20:20
Topic One discussed as a collective
20:40
Mains
Topic Two - Discussion at individual tables
21:10
Topic Two discussed as a collective
21:30
Desserts & Networking
23:00
Event Closes
18:30
Arrival & Welcome Drinks
19:15
Guests Sit
19:20
Welcome
Commerce Futures
19:30
Opening Speech
Guest Speaker
20:00
Starters
Topic One - Discussion at individual tables
20:20
Topic One discussed as a collective
20:40
Mains
Topic Two - Discussion at individual tables
21:10
Topic Two discussed as a collective
21:30
Desserts & Networking
23:00
Event Closes
08:30
Registration & Networking Breakfast
09:15
Welcome from Commerce Futures
09:25
Ryan Clark, STATSports & Jim Hingston, The Gym Group
Keynote
10:10
Hollie Weatherstone, Muc-Off
Keynote
10:35
Break
10:55
Multi-brand panel – Decathlon, Ellis Brigham, Helen of Troy
Keynote (Main Stage)
Speed dating for delegates
(Breakout Room)
11:50
George Huxford, Apidura
Keynote
12:15
Break
13:15
Rich Philip, Contested
Keynote
13:40
Marc Guisti, Veloforte
Keynote (Main Stage)
David Hanney, Alpkit
(Breakout Room)
14:35
Networking
15:00
Closing Remarks from Commerce Futures
18:30
Arrival & Welcome Drinks
19:15
Guests Sit
19:20
Welcome
Commerce Futures
19:30
Opening Speech
Guest Speaker
20:00
Starters
Topic One - Discussion at individual tables
20:20
Topic One discussed as a collective
20:40
Mains
Topic Two - Discussion at individual tables
21:10
Topic Two discussed as a collective
21:30
Desserts & Networking
23:00
Event Closes
18:30
Arrival & Welcome Drinks
19:15
Guests Sit
19:20
Welcome
Commerce Futures
19:30
Opening Speech
Guest Speaker
20:00
Starters
Topic One - Discussion at individual tables
20:20
Topic One discussed as a collective
20:40
Mains
Topic Two - Discussion at individual tables
21:10
Topic Two discussed as a collective
21:30
Desserts & Networking
23:00
Event Closes

AGENDA

18:30

Arrival & Welcome Drinks

19:00

Welcome - Commerce Futures

19:10

Opening Speech- Vishal Katelia, Head of Customer Strategy & Engagement, Farfetch

19:40

Starters (Topic one - Discussion at individual tables)

20:10

Topic one discussed as a collective

20:30

Mains (Topic two - Discussion at individual tables)

21:00

Topic two discussed as a collective

21:20

Desserts and Networking

09:00
Registration & Networking Breakfast
09:30
Welcome & Partner Introductions
09:40
Panel Discussion with Q&A
Vishal Katelia
10:20
Networking Break
10:40
Workshop at tables
11:00
Group Discussion - Moderated
11:20
Final Comments & Networking
11:30
Event Closes
Vishal Katelia

Vishal Katelia

Senior Head of Customer & Retail Strategy

Farfetch Future Retail

A career spanning a wide range of culturally relevant consumer brands, Vishal’s passion is rooted deeply at the intersections of luxury retail, technology and consumer behaviour. Currently at Farfetch, he oversees future retail strategy, combining consumer, tech and retail trends to help Farfetch and its brand partners innovate towards their customer experience ambitions.

LEARN MORE →Close icon

Venue

Locket's, 25 St James's Street SW1A 1HJ

Find directions →
Luxury Dinner

Partners

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