Customer (R)Evolution

18:30 - 23:00
Europe
28.11.2022
Dinner

Haymarket by Scandic, Hötorget 13-15, 111 57 Stockholm, Sweden

Stockholm

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Customer (R)Evolution

Stockholm

Dinner

November 28, 2022

Summary

Transforming for customer success

Across every industry customers’ habits are evolving. Across the Nordic region business is shifting away from long-term relationships with relatively local suppliers to now trading without thought from around the world.

It is now estimated that over 57% of global internet users buy something online every week. However it is those companies that build trust, through great service, personalisation and seamless experience both on line, on mobile or in person will see their revenues grow.

As the world prepares for yet another year of macroeconomic and geopolitical change, we would like to invite you to a private dinner with your peers. Together we considered the ways in which we can all respond - and how to do so more efficiently, rapidly and with greater effectiveness.

The importance of customer experience - anytime, anyplace, anywhere, any device.

We loved seeing you there and enjoyed debating amongst peers whilst enjoying fine food and wine too.

PastriesDelegates networkingAudience at a Commerce Futures conference.
  • Identifying the customer value in your 2023 initiatives
  • The pace of customer transformation - when to go faster or slower
  • How to build sustainable and long term trust with customers.
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Agnes Hjelmer

Agnes Hjelmer

CEO

Bonti AB

Agnes Hjelmer is a cosmetic industry leader with 20+ years’ expertise driving and delivering business goals for leading groups and start-ups alike. A strong foundational experience in supply chain and manufacturing for L’Oréal and an eye for international and digital expansion paved the way for Agnes to evolve ahead of the curve in the beauty industry. Today, she is the hands-on CEO of Bonti AB – the desire to deliver the highest possible quality and a warm personal treatment are the basic ideas that once led to Bonti's birth and success.

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Leaf wall textureSmiling woman networking at a Commerce Futures eventSmiling woman networking at a Commerce Futures eventPastries in front of delegates
18:30
Arrival & Welcome Drinks
19:15
Guests Sit
19:20
Welcome
Commerce Futures
19:30
Opening Speech
Agnes Hjelmer
20:00
Starters
Topic One - Discussion at individual tables
20:20
Topic One discussed as a collective
20:40
Mains
Topic Two - Discussion at individual tables
21:10
Topic Two discussed as a collective
21:30
Desserts & Networking
23:00
Event Closes
18:30
Arrival & Welcome Drinks
19:15
Guests Sit
19:20
Welcome
Commerce Futures
19:30
Opening Speech
Guest Speaker
20:00
Starters
Topic One - Discussion at individual tables
20:20
Topic One discussed as a collective
20:40
Mains
Topic Two - Discussion at individual tables
21:10
Topic Two discussed as a collective
21:30
Desserts & Networking
23:00
Event Closes
08:30
Registration & Networking Breakfast
09:15
Welcome from Commerce Futures
09:25
Ryan Clark, STATSports & Jim Hingston, The Gym Group
Keynote
10:10
Hollie Weatherstone, Muc-Off
Keynote
10:35
Break
10:55
Multi-brand panel – Decathlon, Ellis Brigham, Helen of Troy
Keynote (Main Stage)
Speed dating for delegates
(Breakout Room)
11:50
George Huxford, Apidura
Keynote
12:15
Break
13:15
Rich Philip, Contested
Keynote
13:40
Marc Guisti, Veloforte
Keynote (Main Stage)
David Hanney, Alpkit
(Breakout Room)
14:35
Networking
15:00
Closing Remarks from Commerce Futures
18:30
Arrival & Welcome Drinks
19:15
Guests Sit
19:20
Welcome
Commerce Futures
19:30
Opening Speech
Guest Speaker
20:00
Starters
Topic One - Discussion at individual tables
20:20
Topic One discussed as a collective
20:40
Mains
Topic Two - Discussion at individual tables
21:10
Topic Two discussed as a collective
21:30
Desserts & Networking
23:00
Event Closes
18:30
Arrival & Welcome Drinks
19:15
Guests Sit
19:20
Welcome
Commerce Futures
19:30
Opening Speech
Guest Speaker
20:00
Starters
Topic One - Discussion at individual tables
20:20
Topic One discussed as a collective
20:40
Mains
Topic Two - Discussion at individual tables
21:10
Topic Two discussed as a collective
21:30
Desserts & Networking
23:00
Event Closes

AGENDA

09:00
Registration & Networking Breakfast
09:30
Welcome & Partner Introductions
09:40
Panel Discussion with Q&A
Agnes Hjelmer
10:20
Networking Break
10:40
Workshop at tables
11:00
Group Discussion - Moderated
11:20
Final Comments & Networking
11:30
Event Closes
Agnes Hjelmer

Agnes Hjelmer

CEO

Bonti AB

Agnes Hjelmer is a cosmetic industry leader with 20+ years’ expertise driving and delivering business goals for leading groups and start-ups alike. A strong foundational experience in supply chain and manufacturing for L’Oréal and an eye for international and digital expansion paved the way for Agnes to evolve ahead of the curve in the beauty industry. Today, she is the hands-on CEO of Bonti AB – the desire to deliver the highest possible quality and a warm personal treatment are the basic ideas that once led to Bonti's birth and success.

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Venue

Haymarket by Scandic, Hötorget 13-15, 111 57 Stockholm, Sweden

Find directions →
Customer (R)Evolution

Partners

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