Mastering Multichannel

08:15-11:00
UK
22.2.2018
Workshop

Park Plaza Waterloo, Lambeth, London, SE1 7DP

London

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Partnered with:

Mastering Multichannel

London

Workshop

February 22, 2018

Summary

Be efficient. Be profitable

While embracing new interactive channels has been a primary focus for most traditional retailers over the last 5 years, priorities have shifted more recently towards integrating those online touch points. It appears that integration has been a persistent challenge for many businesses in the sector. But why?

Having an appropriate fulfilment method that’s always ready to quickly & seamlessly deliver the products your customers want is a crucial part of being a Multichannel brand. Establishing a flexible, reliable, and accurate scalable strategy that allows you to manage orders across channels and locations - but which doesn’t eat into your profit margins - is a more daunting challenge than retailers initially realise.

Are you tackling the real challenges of delivering on Multichannel retail? Our morning session will examine the issues involved in creating a seamless Multichannel experience for both you and your customers. We’ll hear from retailers who are on the journey towards solving these incredibly complex and potentially expensive challenges.

PastriesDelegates networkingAudience at a Commerce Futures conference.
  • Multichannel orders & fulfilment
  • Integrating bricks & clicks
  • Establishing a scalable strategy
  • Actionable insights from your customer data
  • Creating an integrated & seamless cross-channel experience
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Chris Willis

Chris Willis

Chief Transformation Officer (CTO)

Crabtree & Evelyn

Chris has over 18 years of digital experience with some of the world’s leading brands and digital agencies. A proven leader with global experience of transformation across multiple sectors with a focus on the impact of change to a business, in particular; people, processes, culture and technology.

At Crabtree & Evelyn, Chris is responsible for the overall transformation of the business as they begin to rejuvenate the brand and re-create the market-leading innovator of its heyday, connecting the dots across experience, product, supply-chain and technology.

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David Kohn

David Kohn

Customer & eCommerce Director

Heal's

David is a multichannel leader with a rare combination of board-level, online and offline commercial experience. He is currently responsible for eCommerce and customer service at Heal’s, the world-famous furniture and interiors store. He has previously held leadership positions in major high street names including WHSmith, Waterstones, Borders and Snow+Rock.

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Nick Owen

Nick Owen

Head of IT

Orlebar Brown

Nick has been working in technology for 15 years, across many different industries, fortunately ending up in retail for the past 8 years where he’s currently the Head of IT at Orlebar Brown. Previously he worked as IT Operations Manager at The Dune Group and more recently Head of IT at Agent Provocateur.

From Y2K rollouts for BAT, NAT and local councils, he has most recently been working in hybrid positions managing infrastructure and support teams whilst project managing web deployments and advising on other major projects such as CRM and Multichannel.

LEARN MORE →Close icon
Joe Irons

Joe Irons

Chief Customer Officer

Paperchase

Joe has been at Paperchase for 5 years and is responsible for the multichannel customer proposition and has overseen significant brand growth in stores, online and internationally. Joe is a seasoned multichannel retailer having spent the last 20 years in senior roles for a number of well-known high street brands including Monsoon, Accessorize, The Body Shop and New Look.

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Leaf wall textureSmiling woman networking at a Commerce Futures eventSmiling woman networking at a Commerce Futures eventPastries in front of delegates
18:30
Arrival & Welcome Drinks
19:15
Guests Sit
19:20
Welcome
Commerce Futures
19:30
Opening Speech
Chris Willis
David Kohn
Nick Owen
Joe Irons
20:00
Starters
Topic One - Discussion at individual tables
20:20
Topic One discussed as a collective
20:40
Mains
Topic Two - Discussion at individual tables
21:10
Topic Two discussed as a collective
21:30
Desserts & Networking
23:00
Event Closes
18:30
Arrival & Welcome Drinks
19:15
Guests Sit
19:20
Welcome
Commerce Futures
19:30
Opening Speech
Guest Speaker
20:00
Starters
Topic One - Discussion at individual tables
20:20
Topic One discussed as a collective
20:40
Mains
Topic Two - Discussion at individual tables
21:10
Topic Two discussed as a collective
21:30
Desserts & Networking
23:00
Event Closes
08:30
Registration & Networking Breakfast
09:15
Welcome from Commerce Futures
09:25
Ryan Clark, STATSports & Jim Hingston, The Gym Group
Keynote
10:10
Hollie Weatherstone, Muc-Off
Keynote
10:35
Break
10:55
Multi-brand panel – Decathlon, Ellis Brigham, Helen of Troy
Keynote (Main Stage)
Speed dating for delegates
(Breakout Room)
11:50
George Huxford, Apidura
Keynote
12:15
Break
13:15
Rich Philip, Contested
Keynote
13:40
Marc Guisti, Veloforte
Keynote (Main Stage)
David Hanney, Alpkit
(Breakout Room)
14:35
Networking
15:00
Closing Remarks from Commerce Futures
18:30
Arrival & Welcome Drinks
19:15
Guests Sit
19:20
Welcome
Commerce Futures
19:30
Opening Speech
Guest Speaker
20:00
Starters
Topic One - Discussion at individual tables
20:20
Topic One discussed as a collective
20:40
Mains
Topic Two - Discussion at individual tables
21:10
Topic Two discussed as a collective
21:30
Desserts & Networking
23:00
Event Closes
18:30
Arrival & Welcome Drinks
19:15
Guests Sit
19:20
Welcome
Commerce Futures
19:30
Opening Speech
Guest Speaker
20:00
Starters
Topic One - Discussion at individual tables
20:20
Topic One discussed as a collective
20:40
Mains
Topic Two - Discussion at individual tables
21:10
Topic Two discussed as a collective
21:30
Desserts & Networking
23:00
Event Closes

AGENDA

8:15am

Registration & Networking Breakfast

8:55am

Introduction & Welcome
Commerce Futures

9:00am

Chris Willis, Chief Transformation Officer at Crabtree & Evelyn

09:30am

Panel Q&A Session
Moderated by Jamie Hancox, Founder of Commerce Futures, with appearances from:

  • David Kohn, Customer & eCommerce Director, Heal's
  • Nick Owen, Head of IT, Orlebar Brown
  • Joe Irons, Chief Customer Officer, Paperchase
  • Chris Willis, Chief Transformation Officer at Crabtree & Evelyn

10:30am

Final comments before Tea, Coffee & Networking

11:00am

Event Close


09:00
Registration & Networking Breakfast
09:30
Welcome & Partner Introductions
09:40
Panel Discussion with Q&A
Chris Willis
David Kohn
Nick Owen
Joe Irons
10:20
Networking Break
10:40
Workshop at tables
11:00
Group Discussion - Moderated
11:20
Final Comments & Networking
11:30
Event Closes
Chris Willis

Chris Willis

Chief Transformation Officer (CTO)

Crabtree & Evelyn

Chris has over 18 years of digital experience with some of the world’s leading brands and digital agencies. A proven leader with global experience of transformation across multiple sectors with a focus on the impact of change to a business, in particular; people, processes, culture and technology.

At Crabtree & Evelyn, Chris is responsible for the overall transformation of the business as they begin to rejuvenate the brand and re-create the market-leading innovator of its heyday, connecting the dots across experience, product, supply-chain and technology.

LEARN MORE →Close icon
David Kohn

David Kohn

Customer & eCommerce Director

Heal's

David is a multichannel leader with a rare combination of board-level, online and offline commercial experience. He is currently responsible for eCommerce and customer service at Heal’s, the world-famous furniture and interiors store. He has previously held leadership positions in major high street names including WHSmith, Waterstones, Borders and Snow+Rock.

LEARN MORE →Close icon
Nick Owen

Nick Owen

Head of IT

Orlebar Brown

Nick has been working in technology for 15 years, across many different industries, fortunately ending up in retail for the past 8 years where he’s currently the Head of IT at Orlebar Brown. Previously he worked as IT Operations Manager at The Dune Group and more recently Head of IT at Agent Provocateur.

From Y2K rollouts for BAT, NAT and local councils, he has most recently been working in hybrid positions managing infrastructure and support teams whilst project managing web deployments and advising on other major projects such as CRM and Multichannel.

LEARN MORE →Close icon
Joe Irons

Joe Irons

Chief Customer Officer

Paperchase

Joe has been at Paperchase for 5 years and is responsible for the multichannel customer proposition and has overseen significant brand growth in stores, online and internationally. Joe is a seasoned multichannel retailer having spent the last 20 years in senior roles for a number of well-known high street brands including Monsoon, Accessorize, The Body Shop and New Look.

LEARN MORE →Close icon

Venue

Park Plaza Waterloo, Lambeth, London, SE1 7DP

Find directions →
Mastering Multichannel

Partners

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