The User Experience

11:00-12:00
UK
1.10.2020
Virtual Event

Online

Virtual

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The User Experience

Virtual

Virtual Event

October 1, 2020

Summary

Small Talks

What is Small Talk? A chat, over a coffee - but with an agenda, a purpose and some energy. We’re re-thinking virtual events and blending them into your new (slightly repetitive) working day as you move from table, to desk, to sofa.

It’s still good to learn, to engage and debate - but in shorter and more compelling sessions - hence “Small Talks”.

Our Small Talk series invites our friends to share their key strategies and top tips with you but then give you the opportunity to express your opinions or ask open questions to the group too.

Similar to a virtual roundtable - one of your peers will present and moderate the 55 minute session, you’ll have the opportunity to discuss and debate with like-minded peers the hot topic...

PastriesDelegates networkingDelegates networkingAudience at a Commerce Futures conference.

During the workshop we discussed;

  • Customer Experience -  Being consistent and delivering the best across all touch points
  • Customer engagement - The transformation that has taken place in recent times and beyond
  • How to achieve customer centricity/ customer experience excellence
  • Achieve the best customer insight - Optimising data and analytics for high-impact CX
  • Exploring AI - How new tech is changing the landscape of CX
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To top
Cher Lowies

Cher Lowies

User Experience Researcher

Well Pharmacy

Cher Lowies recently moved from Matalan as their the UX Researcher, after one year in the business she established Matalan’s remote research testing capability and expanded the research portfolio. Cher is now at Well Pharmacy. Originally from a Clinical Trial and Academic Research background including working on Cancer Research and Cognitive Neuroscience projects, she now heads the research function through a user centric lens.

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Leaf wall textureSmiling woman networking at a Commerce Futures eventSmiling woman networking at a Commerce Futures eventPastries in front of delegates
18:30
Arrival & Welcome Drinks
19:15
Guests Sit
19:20
Welcome
Commerce Futures
19:30
Opening Speech
Cher Lowies
20:00
Starters
Topic One - Discussion at individual tables
20:20
Topic One discussed as a collective
20:40
Mains
Topic Two - Discussion at individual tables
21:10
Topic Two discussed as a collective
21:30
Desserts & Networking
23:00
Event Closes
18:30
Arrival & Welcome Drinks
19:15
Guests Sit
19:20
Welcome
Commerce Futures
19:30
Opening Speech
Guest Speaker
20:00
Starters
Topic One - Discussion at individual tables
20:20
Topic One discussed as a collective
20:40
Mains
Topic Two - Discussion at individual tables
21:10
Topic Two discussed as a collective
21:30
Desserts & Networking
23:00
Event Closes
08:30
Registration & Networking Breakfast
09:15
Welcome from Commerce Futures
09:25
Ryan Clark, STATSports & Jim Hingston, The Gym Group
Keynote
10:10
Hollie Weatherstone, Muc-Off
Keynote
10:35
Break
10:55
Multi-brand panel – Decathlon, Ellis Brigham, Helen of Troy
Keynote (Main Stage)
Speed dating for delegates
(Breakout Room)
11:50
George Huxford, Apidura
Keynote
12:15
Break
13:15
Rich Philip, Contested
Keynote
13:40
Marc Guisti, Veloforte
Keynote (Main Stage)
David Hanney, Alpkit
(Breakout Room)
14:35
Networking
15:00
Closing Remarks from Commerce Futures
18:30
Arrival & Welcome Drinks
19:15
Guests Sit
19:20
Welcome
Commerce Futures
19:30
Opening Speech
Guest Speaker
20:00
Starters
Topic One - Discussion at individual tables
20:20
Topic One discussed as a collective
20:40
Mains
Topic Two - Discussion at individual tables
21:10
Topic Two discussed as a collective
21:30
Desserts & Networking
23:00
Event Closes
18:30
Arrival & Welcome Drinks
19:15
Guests Sit
19:20
Welcome
Commerce Futures
19:30
Opening Speech
Guest Speaker
20:00
Starters
Topic One - Discussion at individual tables
20:20
Topic One discussed as a collective
20:40
Mains
Topic Two - Discussion at individual tables
21:10
Topic Two discussed as a collective
21:30
Desserts & Networking
23:00
Event Closes

AGENDA

11:00

Welcome - Commerce Futures

11:05

Speaker Presentation - Cher Lowies, UX Researcher -Matalan

11:20

Audience workshop

12:00

Event Closes

09:00
Registration & Networking Breakfast
09:30
Welcome & Partner Introductions
09:40
Panel Discussion with Q&A
Cher Lowies
10:20
Networking Break
10:40
Workshop at tables
11:00
Group Discussion - Moderated
11:20
Final Comments & Networking
11:30
Event Closes
Cher Lowies

Cher Lowies

User Experience Researcher

Well Pharmacy

Cher Lowies recently moved from Matalan as their the UX Researcher, after one year in the business she established Matalan’s remote research testing capability and expanded the research portfolio. Cher is now at Well Pharmacy. Originally from a Clinical Trial and Academic Research background including working on Cancer Research and Cognitive Neuroscience projects, she now heads the research function through a user centric lens.

LEARN MORE →Close icon

Partners

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