Store Tour

15:00-20:30
UK
21.5.2024
Walking Tour

Palm Court Brasserie, 39 King St, London WC2E 8JS

London

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Partnered with:

Store Tour

London

Walking Tour

May 21, 2024

Summary

Exploring Store service levels that delight customers

Now, more than ever, the success of a retailer hinges on its ability to adapt and excel in providing a service that is immersive, innovative, and seamlessly integrated. Retailers must not only offer a product or service but offer their customers an experience that seamlessly weaves through physical and digital.

Embark on a journey with like-minded peers as we navigate through some of Covent Garden and Soho’s highest performing stores. We will visit stores from Paul Smith to All Saints and many more of London’s greatest shops - to be guided through how these brands keep service levels high. 

This tour aims to inspire and educate retailers (Like you) on the latest trends and strategies to both surprise and delight shoppers. From in-store tech to good old styling and sales training - we will help inspire you to take on these challenges yourselves. Be ready to gather valuable insights that can revolutionise your approach to customer interaction and boost overall performance.

PastriesDelegates networkingAudience at a Commerce Futures conference.

By joining you'll see examples of how to:

  • Elevate your stores and adapt to a changing landscape.
  • Invest where it matters, in what customers truly desire.
  • Bridge the gap between physical and digital.
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Leaf wall textureSmiling woman networking at a Commerce Futures eventSmiling woman networking at a Commerce Futures eventPastries in front of delegates
18:30
Arrival & Welcome Drinks
19:15
Guests Sit
19:20
Welcome
Commerce Futures
19:30
Opening Speech
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20:00
Starters
Topic One - Discussion at individual tables
20:20
Topic One discussed as a collective
20:40
Mains
Topic Two - Discussion at individual tables
21:10
Topic Two discussed as a collective
21:30
Desserts & Networking
23:00
Event Closes
18:30
Arrival & Welcome Drinks
19:15
Guests Sit
19:20
Welcome
Commerce Futures
19:30
Opening Speech
Guest Speaker
20:00
Starters
Topic One - Discussion at individual tables
20:20
Topic One discussed as a collective
20:40
Mains
Topic Two - Discussion at individual tables
21:10
Topic Two discussed as a collective
21:30
Desserts & Networking
23:00
Event Closes
08:30
Registration & Networking Breakfast
09:15
Welcome from Commerce Futures
09:25
Ryan Clark, STATSports & Jim Hingston, The Gym Group
Keynote
10:10
Hollie Weatherstone, Muc-Off
Keynote
10:35
Break
10:55
Multi-brand panel – Decathlon, Ellis Brigham, Helen of Troy
Keynote (Main Stage)
Speed dating for delegates
(Breakout Room)
11:50
George Huxford, Apidura
Keynote
12:15
Break
13:15
Rich Philip, Contested
Keynote
13:40
Marc Guisti, Veloforte
Keynote (Main Stage)
David Hanney, Alpkit
(Breakout Room)
14:35
Networking
15:00
Closing Remarks from Commerce Futures
18:30
Arrival & Welcome Drinks
19:15
Guests Sit
19:20
Welcome
Commerce Futures
19:30
Opening Speech
Guest Speaker
20:00
Starters
Topic One - Discussion at individual tables
20:20
Topic One discussed as a collective
20:40
Mains
Topic Two - Discussion at individual tables
21:10
Topic Two discussed as a collective
21:30
Desserts & Networking
23:00
Event Closes
18:30
Arrival & Welcome Drinks
19:15
Guests Sit
19:20
Welcome
Commerce Futures
19:30
Opening Speech
Guest Speaker
20:00
Starters
Topic One - Discussion at individual tables
20:20
Topic One discussed as a collective
20:40
Mains
Topic Two - Discussion at individual tables
21:10
Topic Two discussed as a collective
21:30
Desserts & Networking
23:00
Event Closes

AGENDA

15:15 Store Tour Kick-Off - London Meeting Point

18:00 Tour Finished & Welcome Drinks at Restaurant

18:30 Guests to sit down

18:40 Store Tour Overview

18:55 Starters to be served (Topic one - Discussion at individual tables)

19:15 Topic one discussed as a collective

19:30 Mains to be served (Topic two - Discussion at individual tables)

19:50 Topic two discussed as a collective

20:10 Desserts and Networking

20:30 Final remarks/ Networking

09:00
Registration & Networking Breakfast
09:30
Welcome & Partner Introductions
09:40
Panel Discussion with Q&A
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10:20
Networking Break
10:40
Workshop at tables
11:00
Group Discussion - Moderated
11:20
Final Comments & Networking
11:30
Event Closes
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Venue

Palm Court Brasserie, 39 King St, London WC2E 8JS

The dining room boasts effortless Parisian chic, echoing the popular brasseries of some of Paris's affluent arrondissements, and offers an ideal ambiance for both sit-down dinners and drink.

Find directions →
Store Tour

Partners

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