Subscription Addiction

18:30-22:30 BST
UK
17.3.2022
Dinner

Hush Mayfair, 8 Lancashire Ct, London W1S 1EY

London

ing international women's day
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Partnered with:

Subscription Addiction

London

Dinner

March 17, 2022

Summary

London 2022

Subscriptions are evolving. Once just something that was "cool" for consumers to receive a nice "gift" in the post each month, now the next generation of subscription needs to deliver real utility value AND retain the interest and consumption rate of its audience. 

2022 is being promoted as the year where rebalancing will gradually happen, where we will cancel those services that got us through the pandemic. 

How will subscription businesses remain relevant in the future? At our dinner we will talk mostly about the core purpose of any subscription business.... not the technology, churn or even segmentation.

This event ran in a hybrid style - if you were unable to join us in-person in London, you were welcome to join us virtually from the comfort of your own home!

PastriesDelegates networkingDelegates networkingAudience at a Commerce Futures conference.

What makes you relevant to your target customer? 

Which problem do you solve? And why is your solution better? 

How will you keep this offer fresh for your customers?

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Joanne Gray

Joanne Gray

Loyalty & Retention Manager

Hotel Chocolat

Having gained over 15 years’ experience in the areas of subscriptions and loyalty marketing, I have focused on creating the strategic direction along with the development, implementation and management of customer centric propositions to deliver both excellent customer experiences and achieve business goals.

The evolution of the UK subscriptions market over recent years and the subsequent creation of new and unique opportunities for suppliers and customers alike, continue to make this a truly exciting business area that I’m proud to be a part of.

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Leaf wall textureSmiling woman networking at a Commerce Futures eventSmiling woman networking at a Commerce Futures eventPastries in front of delegates
18:30
Arrival & Welcome Drinks
19:15
Guests Sit
19:20
Welcome
Commerce Futures
19:30
Opening Speech
Joanne Gray
20:00
Starters
Topic One - Discussion at individual tables
20:20
Topic One discussed as a collective
20:40
Mains
Topic Two - Discussion at individual tables
21:10
Topic Two discussed as a collective
21:30
Desserts & Networking
23:00
Event Closes
18:30
Arrival & Welcome Drinks
19:15
Guests Sit
19:20
Welcome
Commerce Futures
19:30
Opening Speech
Guest Speaker
20:00
Starters
Topic One - Discussion at individual tables
20:20
Topic One discussed as a collective
20:40
Mains
Topic Two - Discussion at individual tables
21:10
Topic Two discussed as a collective
21:30
Desserts & Networking
23:00
Event Closes
08:30
Registration & Networking Breakfast
09:15
Welcome from Commerce Futures
09:25
Ryan Clark, STATSports & Jim Hingston, The Gym Group
Keynote
10:10
Hollie Weatherstone, Muc-Off
Keynote
10:35
Break
10:55
Multi-brand panel – Decathlon, Ellis Brigham, Helen of Troy
Keynote (Main Stage)
Speed dating for delegates
(Breakout Room)
11:50
George Huxford, Apidura
Keynote
12:15
Break
13:15
Rich Philip, Contested
Keynote
13:40
Marc Guisti, Veloforte
Keynote (Main Stage)
David Hanney, Alpkit
(Breakout Room)
14:35
Networking
15:00
Closing Remarks from Commerce Futures
18:30
Arrival & Welcome Drinks
19:15
Guests Sit
19:20
Welcome
Commerce Futures
19:30
Opening Speech
Guest Speaker
20:00
Starters
Topic One - Discussion at individual tables
20:20
Topic One discussed as a collective
20:40
Mains
Topic Two - Discussion at individual tables
21:10
Topic Two discussed as a collective
21:30
Desserts & Networking
23:00
Event Closes
18:30
Arrival & Welcome Drinks
19:15
Guests Sit
19:20
Welcome
Commerce Futures
19:30
Opening Speech
Guest Speaker
20:00
Starters
Topic One - Discussion at individual tables
20:20
Topic One discussed as a collective
20:40
Mains
Topic Two - Discussion at individual tables
21:10
Topic Two discussed as a collective
21:30
Desserts & Networking
23:00
Event Closes

AGENDA

In-Person

18:30

Arrival & Welcome Drinks

19:15

Welcome - Commerce Futures

19:25

Introduction - Joanne Gray, Loyalty & Retention Manager at Hotel Chocolat

19:55

Starters (Topic one - Discussion at individual tables)

20:25

Topic one discussed as a collective

20:45

Mains (Topic two - Discussion at individual tables)

21:15

Topic two discussed as a collective

21:35

Desserts and Networking

Virtual

18:45

Welcome Drinks & Introductions

19:15

Welcome - Commerce Futures

19:25

Opening Speech - Joanne Gray, Loyalty & Retention Manager at Hotel Chocolat

19:55

Wine Tasting - Bottle 2 (Topic one - Discussion within breakout groups)

20:25

Topic one discussed as a collective

20:45

Wine Tasting - Bottle 3 (Topic Two - Discussion within breakout groups)

21:15

Topic two discussed as a collective

21:35

Wine Q&A and Networking

09:00
Registration & Networking Breakfast
09:30
Welcome & Partner Introductions
09:40
Panel Discussion with Q&A
Joanne Gray
10:20
Networking Break
10:40
Workshop at tables
11:00
Group Discussion - Moderated
11:20
Final Comments & Networking
11:30
Event Closes
Joanne Gray

Joanne Gray

Loyalty & Retention Manager

Hotel Chocolat

Having gained over 15 years’ experience in the areas of subscriptions and loyalty marketing, I have focused on creating the strategic direction along with the development, implementation and management of customer centric propositions to deliver both excellent customer experiences and achieve business goals.

The evolution of the UK subscriptions market over recent years and the subsequent creation of new and unique opportunities for suppliers and customers alike, continue to make this a truly exciting business area that I’m proud to be a part of.

LEARN MORE →Close icon

Venue

Hush Mayfair, 8 Lancashire Ct, London W1S 1EY

Find directions →
Subscription Addiction

Partners

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