The Directors Dinner
Logistics and Supply Chain
At The Directors Dinner we discussed how organisations are now charging less than cost for delivery to fulfill orders and improve customer experience and the complex last-mile & return models having a detrimental effect on margin. Additionally, the final stage of the journey where your product reaches the consumer was highlighted as more significant than ever - and the need to get it right is critical for retaining your customers.
Throughout the evening industry peers discussed the pain points around improving the operational efficiency of multichannel trading, whilst boosting margins in today’s supply chain processes.
Topics we covered:
Bringing together Digital and Physical – creating a seamless omni-channel order fulfillment experience
How to efficiently manage demand generation
Challenges with returns and gatekeeping
Omni-channel systems and creating a single view of stock
Those in attendance included:
Directors of Technology, OmniChannel, IT, Customer, Outbound Logistics and eCommerce
Heads of IT, Customer Experience, Marketing, Operations, Logistics, Supply Chain, Architecture, and Strategy
Chief Information Officers
Chief Technology Officers
Founders, CEO's and Owners
Director Global Omni-Channel Retail, Sodexo
Trevor Gordon is currently Global Director of Omni-Channel Retail at Sodexo (Sodexo is a Global Services company that operates in 72 countries and serves over 100 million customers a day). He has extensive experience of successfully building and leading teams for Global Brands on both client and agency side. Specialising in the Transformation and Digitalisation of consumer facing businesses in a broad range of sectors including retail, telco, entertainment, and financial services. Recent focus has been on developing innovative customer & product propositions in the Digital age resulting in business growth and a world class customer experience; combined with delivering streamlined processes to drive efficiencies and savings from improved supply chain/fulfilment.
Arrival & Welcome Drinks
Trevor Gordon - Director Global Omni-Channel Retail, Sodexo
Starters (Topic one - Discussion at individual tables)
Topic one discussed as a collective
Mains (Topic two - Discussion at individual tables)
Topic two discussed as a collective
Desserts (Topic three - Discussion at individual tables)
Topic three discussed as a collective
Final remarks / Networking
Q: Is there a fee for attending the Commerce Futures event?
A: Events are priced individually, they range from £0 - £50.00. We take great care in how we curate the audience, the event is invitation only and you must register in advance to attend. If you have not received an invitation but would like to attend, please register via the website and your place will be confirmed subject to approval.
Q: Can I bring a colleague?
A: Additional places will be subject to availability. Please ask your colleague to register via the website.
Q: Who else will be there?
A: Senior professionals in eCommerce, architecture, marketing leaders including directors and leaders of Outbound Logistics, technology, Supply Chain, OmniChannel, and product owner.
Q: What is the address of the venue?
A: Christophers Grill, 18 Wellington Street, London, England, WC2E 7DD
Q: Is there a dress code for this event?
A: There is no formal dress code. Please come dressed in comfortable attire e.g. business casual.
Q: Who is Commerce Futures?
A: Commerce Futures is an independent online community for retail leaders and Commerce professionals. We provide a round up of the latest news and information relating to the key challenges in Commerce today, as well as insights into future trends and technologies that are shaping the online retail landscape. And because we believe it's important to learn from our peers, the regular Commerce Futures event series brings in expert speakers from leading brands to share case studies and industry know-how.
Since 2012, thousands of professionals have attended our events and engaged with our content. We survey them regularly to understand what problems they are wrestling with now and tailor content to help them solve those concerns.