The Store Tour

15:15 - 21:00 GMT
UK
8.6.2023
Guided tour & dinner

London

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The Store Tour

London

Guided tour & dinner

June 8, 2023

Summary

Discovering symbiotic retail

Successful retail experiences rely on a customer first approach. Understanding consumer shopping behaviour is the first step in attracting footfall, and ensuring that your experience drives purchase decisions and future visits to both your physical and online stores.

The latest advancements in retail technology bridge the gap between instore and online, offering convenience, efficiency and support for your customers. Described as “symbiotic retail” by Ian Scott, true omnichannel should be key to your journey towards an unforgettable retail experience.

In 2023, we have the technology and customer insight we’ve been waiting for, so are we finally ready for omnichannel? And are we really still calling it that?

This June, join us in London’s Regent Street, the heart of retail, where you’ll be led by our friend, Ian Scott, on a guided store tour to see the highest performing omnichannel technology in action. The day will end with an intimate dinner to discuss the solutions you’ve witnessed and gain further insight from our special guest speaker.

PastriesDelegates networkingDelegates networkingAudience at a Commerce Futures conference.

Over dinner we’ll discuss:

  • Understanding consumer buying habits - how and why are your customers shopping?
  • Convenience and efficiency - how important are they to driving purchases?
  • Instore and online - are you bridging the gap for heightened customer experience?
  • Offering true customer service - how are we supporting our customers in 2023?
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Leaf wall textureSmiling woman networking at a Commerce Futures eventSmiling woman networking at a Commerce Futures eventPastries in front of delegates
18:30
Arrival & Welcome Drinks
19:15
Guests Sit
19:20
Welcome
Commerce Futures
19:30
Opening Speech
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20:00
Starters
Topic One - Discussion at individual tables
20:20
Topic One discussed as a collective
20:40
Mains
Topic Two - Discussion at individual tables
21:10
Topic Two discussed as a collective
21:30
Desserts & Networking
23:00
Event Closes
18:30
Arrival & Welcome Drinks
19:15
Guests Sit
19:20
Welcome
Commerce Futures
19:30
Opening Speech
Guest Speaker
20:00
Starters
Topic One - Discussion at individual tables
20:20
Topic One discussed as a collective
20:40
Mains
Topic Two - Discussion at individual tables
21:10
Topic Two discussed as a collective
21:30
Desserts & Networking
23:00
Event Closes
08:30
Registration & Networking Breakfast
09:15
Welcome from Commerce Futures
09:25
Ryan Clark, STATSports & Jim Hingston, The Gym Group
Keynote
10:10
Hollie Weatherstone, Muc-Off
Keynote
10:35
Break
10:55
Multi-brand panel – Decathlon, Ellis Brigham, Helen of Troy
Keynote (Main Stage)
Speed dating for delegates
(Breakout Room)
11:50
George Huxford, Apidura
Keynote
12:15
Break
13:15
Rich Philip, Contested
Keynote
13:40
Marc Guisti, Veloforte
Keynote (Main Stage)
David Hanney, Alpkit
(Breakout Room)
14:35
Networking
15:00
Closing Remarks from Commerce Futures
18:30
Arrival & Welcome Drinks
19:15
Guests Sit
19:20
Welcome
Commerce Futures
19:30
Opening Speech
Guest Speaker
20:00
Starters
Topic One - Discussion at individual tables
20:20
Topic One discussed as a collective
20:40
Mains
Topic Two - Discussion at individual tables
21:10
Topic Two discussed as a collective
21:30
Desserts & Networking
23:00
Event Closes
18:30
Arrival & Welcome Drinks
19:15
Guests Sit
19:20
Welcome
Commerce Futures
19:30
Opening Speech
Guest Speaker
20:00
Starters
Topic One - Discussion at individual tables
20:20
Topic One discussed as a collective
20:40
Mains
Topic Two - Discussion at individual tables
21:10
Topic Two discussed as a collective
21:30
Desserts & Networking
23:00
Event Closes

AGENDA

15:15 Store Tour Kick-Off - Covent Garden to Regent Street

Meet at Glossier (Covent Garden) - iPad ordering system and conveyer belt for order collection

Proceed to Sports Direct (Oxford Street) - Gait analysis and product locator technology

Uniqlo (Oxford Street) - RFID checkout solution

Adidas (Oxford Street) - Smart mirror changing room and 'Bring it to me' app function for stockroom requests

Hackett (Regent Street) - See gamification & Ship from Store live in action as the Hackett store team claim, pick, pack and despatch online orders from store stock

18:00 Welcome Drinks at Piccolino Restaurant

18:30 Guests to sit down

18:40 Store Tour Overview

18:55 Starters to be served (Topic one - Discussion at individual tables)

19:15 Topic one discussed as a collective

19:30 Mains to be served (Topic two - Discussion at individual tables)

19:50 Topic two discussed as a collective

20:10 Desserts and Networking

20:30 Final remarks/ Networking

09:00
Registration & Networking Breakfast
09:30
Welcome & Partner Introductions
09:40
Panel Discussion with Q&A
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10:20
Networking Break
10:40
Workshop at tables
11:00
Group Discussion - Moderated
11:20
Final Comments & Networking
11:30
Event Closes
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Partners

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