Unified Retail

08:15 - 11:30
UK
2.4.2019
Breakfast

Glaziers Hall, 9 Montague Close, London SE1 9DD

London

ing international women's day
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Partnered with:

Unified Retail

London

Breakfast

April 2, 2019

Summary

Bring together Merchandise, Messaging and Method

Serving customers seamlessly across channels has been the ambition of most UK companies for several years now, however the next challenge is to engage with them on their own terms wherever they happen to be in order to create unified, connected and Omnichannel customer experiences.

Our morning event piqued the interest of commerce leaders tasked with driving these shopper centric programs – those challenged with finding processes and technologies which will help deliver a single operating model that enables stock to be traded more effectively, logistics to be reframed with agility at their heart, and communications with customers delivered through a single lens.

PastriesDelegates networkingDelegates networkingAudience at a Commerce Futures conference.
  • Creating a customer-centric technology stack with the integration of your systems including commerce, warehouse, inventory management or PIM
  • Optimising a unified customer experience
  • Stock levels vs seamless order fulfilment
  • Effective use of data to meet the customer demand
  • Improving operational efficiencies, thinking beyond Omnichannel
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Niall Edwards

Niall Edwards

Vice President, Technology

The LEGO Group

Niall is responsible for the LEGO Groups e-commerce, retail, marketing customer and consumer facing technology. He joined the LEGO Group in 2016 where we was responsible for all shopper-related digital solutions and was promoted to his current role in March 2021 with an expanded remit to look after all technology that enables shopper and customer experiences, transactions and engagement. Niall has been defining and building e-commerce, marketing and retail technology solutions for leading brands for nearly 20 years. Prior to the LEGO Group he was responsible for e-commerce and digital marketing for ACCO brands, a leading global office and consumer products company as well as retailers such as ToysRUs and UNIQLO.

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Sven Friedli

Sven Friedli

Head of Architecture Management & Technology Transformation

Swisscom

Sven is Head of Architecture Management and Technology Transformation at Swisscom (Switzerland) Ltd. Swisscom is Switzerland's leading telecommunication company as well one of the most sustainable and innovative companies in Switzerland and even Europe in the telco space.

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Lee Woodard

Lee Woodard

Global Chief Experience Officer (CXO)

Crabtree & Evelyn

Lee Woodard has been working at the forefront of how digital is impacting business for nearly 25 years. Much of that time has been spent on the consulting and agency side, before moving to the client side. Lee brings a creative, strategic point of view to the business challenges faced by all brands. Most recently the CXO of Crabtree & Evelyn, he believes passionately that Participation will be the basis of the next economy and those brands that harness it, will thrive and grow exponentially. Recent experience ranges across creation and roll out of digital global platforms to store concept creation, new Loyalty and CRM strategies.

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Leaf wall textureSmiling woman networking at a Commerce Futures eventSmiling woman networking at a Commerce Futures eventPastries in front of delegates
18:30
Arrival & Welcome Drinks
19:15
Guests Sit
19:20
Welcome
Commerce Futures
19:30
Opening Speech
Niall Edwards
Sven Friedli
Lee Woodard
20:00
Starters
Topic One - Discussion at individual tables
20:20
Topic One discussed as a collective
20:40
Mains
Topic Two - Discussion at individual tables
21:10
Topic Two discussed as a collective
21:30
Desserts & Networking
23:00
Event Closes
18:30
Arrival & Welcome Drinks
19:15
Guests Sit
19:20
Welcome
Commerce Futures
19:30
Opening Speech
Guest Speaker
20:00
Starters
Topic One - Discussion at individual tables
20:20
Topic One discussed as a collective
20:40
Mains
Topic Two - Discussion at individual tables
21:10
Topic Two discussed as a collective
21:30
Desserts & Networking
23:00
Event Closes
08:30
Registration & Networking Breakfast
09:15
Welcome from Commerce Futures
09:25
Ryan Clark, STATSports & Jim Hingston, The Gym Group
Keynote
10:10
Hollie Weatherstone, Muc-Off
Keynote
10:35
Break
10:55
Multi-brand panel – Decathlon, Ellis Brigham, Helen of Troy
Keynote (Main Stage)
Speed dating for delegates
(Breakout Room)
11:50
George Huxford, Apidura
Keynote
12:15
Break
13:15
Rich Philip, Contested
Keynote
13:40
Marc Guisti, Veloforte
Keynote (Main Stage)
David Hanney, Alpkit
(Breakout Room)
14:35
Networking
15:00
Closing Remarks from Commerce Futures
18:30
Arrival & Welcome Drinks
19:15
Guests Sit
19:20
Welcome
Commerce Futures
19:30
Opening Speech
Guest Speaker
20:00
Starters
Topic One - Discussion at individual tables
20:20
Topic One discussed as a collective
20:40
Mains
Topic Two - Discussion at individual tables
21:10
Topic Two discussed as a collective
21:30
Desserts & Networking
23:00
Event Closes
18:30
Arrival & Welcome Drinks
19:15
Guests Sit
19:20
Welcome
Commerce Futures
19:30
Opening Speech
Guest Speaker
20:00
Starters
Topic One - Discussion at individual tables
20:20
Topic One discussed as a collective
20:40
Mains
Topic Two - Discussion at individual tables
21:10
Topic Two discussed as a collective
21:30
Desserts & Networking
23:00
Event Closes

AGENDA

08:15 - 08:45 Registration & Networking Breakfast

08:45 - 08:55 Welcome - Commerce Futures

08:55 - 09:20 Keynote Speaker One -
Niall Edwards, Senior Director, Shopper Engagement Technology - LEGO Group

09:20 - 09:45 Keynote Speaker Two -
Sven Friedli, Head of Architecture Management & Technology Transformation, Swisscom

09:45 - 10:00 Table discussion

10:00 - 10:15 Refreshment & Networking Break

10:15 - 10:40 Keynote Speaker Three -
Lee Woodard, Global Chief Experience Officer (CXO), Crabtree & Evelyn

10:40 - 11:15 Q&A Panel Discussion with all speakers

11:15 - 11:30 Networking & Event Close

09:00
Registration & Networking Breakfast
09:30
Welcome & Partner Introductions
09:40
Panel Discussion with Q&A
Niall Edwards
Sven Friedli
Lee Woodard
10:20
Networking Break
10:40
Workshop at tables
11:00
Group Discussion - Moderated
11:20
Final Comments & Networking
11:30
Event Closes
Niall Edwards

Niall Edwards

Vice President, Technology

The LEGO Group

Niall is responsible for the LEGO Groups e-commerce, retail, marketing customer and consumer facing technology. He joined the LEGO Group in 2016 where we was responsible for all shopper-related digital solutions and was promoted to his current role in March 2021 with an expanded remit to look after all technology that enables shopper and customer experiences, transactions and engagement. Niall has been defining and building e-commerce, marketing and retail technology solutions for leading brands for nearly 20 years. Prior to the LEGO Group he was responsible for e-commerce and digital marketing for ACCO brands, a leading global office and consumer products company as well as retailers such as ToysRUs and UNIQLO.

LEARN MORE →Close icon
Sven Friedli

Sven Friedli

Head of Architecture Management & Technology Transformation

Swisscom

Sven is Head of Architecture Management and Technology Transformation at Swisscom (Switzerland) Ltd. Swisscom is Switzerland's leading telecommunication company as well one of the most sustainable and innovative companies in Switzerland and even Europe in the telco space.

LEARN MORE →Close icon
Lee Woodard

Lee Woodard

Global Chief Experience Officer (CXO)

Crabtree & Evelyn

Lee Woodard has been working at the forefront of how digital is impacting business for nearly 25 years. Much of that time has been spent on the consulting and agency side, before moving to the client side. Lee brings a creative, strategic point of view to the business challenges faced by all brands. Most recently the CXO of Crabtree & Evelyn, he believes passionately that Participation will be the basis of the next economy and those brands that harness it, will thrive and grow exponentially. Recent experience ranges across creation and roll out of digital global platforms to store concept creation, new Loyalty and CRM strategies.

LEARN MORE →Close icon

Venue

Glaziers Hall, 9 Montague Close, London SE1 9DD

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Unified Retail

Partners

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