Unified Retail

Glaziers Hall, 9 Montague Close, London SE1 9DD (Directions)

Unified Retail

Bring together Merchandise, Messaging and Method

Serving customers seamlessly across channels has been the ambition of most UK retailers for several years, but as the consumer moves on again the next challenge is to unify customer experiences with inventory and logistics such that an agile, unified retailer can grow profitably with the customer at its centre.

Our morning event will pique the interest of retail leaders tasked with driving these unification programs – those challenged with finding processes and technologies which will help deliver a single operating model that enables stock to be traded more effectively, logistics to be reframed with agility at their heart, and communications with customers delivered through a single lens.

Topics we will cover include…

  • Creating a customer-centric technology stack with the integration of your systems including warehouse, inventory management or PIM

  • Optimising a unified customer experience

  • Stock levels vs seamless order fulfilment

  • Effective use of data to meet the customer demand

  • Improving operational efficiencies, thinking beyond Omnichannel

Who should attend?

  • Directors of Technology, Omnichannel, IT, Customer and eCommerce

  • Heads of IT, Customer Experience, Marketing, Operations, Logistics and Strategy

  • Chief Information Officers

  • Chief Technology Officers

  • Founders, CEO's and Owners


Niall Edwards

Niall Edwards

Senior Director, Shopper Engagement Technology, LEGO Group

Bio coming soon…

Niall’s LinkedIn
LEGO Website



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Fluent Commerce is a cloud software company focused on order management for Omnichannel merchants. They’re fully managed and code-free Fluent Orchestration Cloud brings together the components essential for unified commerce of distributed order management, in-store tooling, inventory & location management, customer service, fulfilment optimization and reporting. This enables retailers and brands to rapidly and profitably drive up revenue, drive down costs and win the convenience battle: live in a matter of weeks.

Find out more


Productsup provides a leading SaaS solution for product content integration, syndication and feed management.

Using the cloud-based platform brands and retailers can structure clean and enrich their product data for the global matrix of shops marketplaces and marketing channels such as Amazon Walmart Google and Facebook. Companies like Superdry IKEA American Eagle and Fanatics along with 800 more of the world’s largest brands and retailers use Productsup for a seamless end-to-end product content flow. Productsup has received more than 15 industry awards outstanding customer testimonials and a 5-star rating on Capterra.

Find out more


Q: Is there a fee for attending the Commerce Futures event?

A: Events are priced individually, they range from £0 - £50.00. We take great care in how we curate the audience, the event is invitation only and you must register in advance to attend. If you have not received an invitation but would like to attend, please register via the website and your place will be confirmed subject to approval.

Q: Can I bring a colleague?

A: Additional places will be subject to availability. Please ask your colleague to register via the website.

Q: Who else will be there?

A: Senior professionals in eCommerce, operations, technology, logistics and marketing leaders including directors and heads of Omnichannel, multi-channel, IT and customer. We also welcome CIO, CTO and COO’s.

Q: What is the address of the venue?

A: Glazier Hall, 9 Montague Close, London SE1 9DD

Q: Is there a dress code for this event?

A: There is no formal dress code. Please come dressed in comfortable attire e.g. business casual. 

Q: Who is Commerce Futures?

A: Commerce Futures is an independent online community for retail leaders and Commerce professionals. We provide a round up of the latest news and information relating to the key challenges in Commerce today, as well as insights into future trends and technologies that are shaping the online retail landscape. And because we believe it's important to learn from our peers, the regular Commerce Futures event series brings in expert speakers from leading brands to share case studies and industry know-how. 

Since 2012, thousands of professionals have attended our events and engaged with our content. We survey them regularly to understand what problems they are wrestling with now and tailor content to help them solve those concerns.

Register today

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