The Luxury Experience
Is luxury about saying yes?
Thank you for joining us at our 'The Luxury Experience Dinner'! We hope you enjoy this evening of networking and learning. Thank you to our speakers Isabelle Emms, Charita Chutooorgoon, Guljeet Samra and Francois Briard, for sharing their knowledge and experience and making this all possible.
Is your in-person luxury experience translating to online clienteling, and if so what technology are you investing in or prioritising to ensure that this matches and aligns with customer expectations when it comes to service?
Since a well-executed loyalty programme is important to growing Customer Lifetime Value: Can you share instances of effective loyalty initiatives, and what metrics you employ to measure the success?
Steak tartare on sourdough truffled mayo
“Ceviche” tiger’s milk & fried plantain
Saffron & mozzarella arancini
Puglian burrata, roast heritage beetroot, walnut biscotti & PX dressing
Chargrilled Suffolk chicken, BBQ leeks, crispy layered potato & truffle gravy
Black forest coupe
18:30 Arrival - Welcome Drinks & Canapes
19:15 Guests seated
19:20 Welcome from Commerce Futures
19:30 Panel Discussion - Exploring Industry Insights with:
Head of Digital & CRM - David Morris
Product Manager - Mulberry
Chief Growth Officer - Percival
20:20 Starters & Topic One - Discussion at individual tables
20:40 Mains served & Topic Two - Discussion at individual tables
21:10 Topic discussed as a collection
21:30 Desserts & Networking
23:00 Event Closes
Tell us what you think.
We continually strive to enhance our events to ensure your utmost enjoyment, and for this reason, we rely on your input for ongoing improvements. Please fill in our short survey - We welcome any feedback.