The Luxury Experience

Is luxury about saying yes?

Welcome

Thank you for joining us at our 'The Luxury Experience Dinner'! We hope you enjoy this evening of networking and learning. Thank you to our speakers Isabelle Emms, Charita Chutooorgoon, Guljeet Samra and Francois Briard, for sharing their knowledge and experience and making this all possible.

Two women talking at a conference
questions

Is your in-person luxury experience translating to online clienteling, and if so what technology are you investing in or prioritising to ensure that this matches and aligns with customer expectations when it comes to service?

Since a well-executed loyalty programme is important to growing Customer Lifetime Value: Can you share instances of effective loyalty initiatives, and what metrics you employ to measure the success?

Leaf wall texture
Dessert at a Commerce Futures Dinner Event
Pouring champagnePain au chocolat at a Commerce Futures breakfast eventAudience at a Commerce Futures conference.

Menu

AGENDA

CANAPÉS

Steak tartare on sourdough truffled mayo

“Ceviche” tiger’s milk & fried plantain

Saffron & mozzarella arancini

STARTER

Puglian burrata, roast heritage beetroot, walnut biscotti & PX dressing

MAIN

Chargrilled Suffolk chicken, BBQ leeks, crispy layered potato & truffle gravy

DESSERT

Black forest coupe

18:30 Arrival - Welcome Drinks & Canapes

19:15 Guests seated

19:20 Welcome
from Commerce Futures

19:30 Panel Discussion - Exploring Industry Insights with:
                                              Head of Digital & CRM - David Morris
                                              Product Manager - Mulberry
                                              Chief Growth Officer - Percival

‍20:20 Starters & Topic One - Discussion at individual tables

20:40 Mains served & Topic Two - Discussion at individual tables

21:10 Topic discussed as a collection

21:30 Desserts & Networking

23:00 Event Closes

Tell us what you think.

We continually strive to enhance our events to ensure your utmost enjoyment, and for this reason, we rely on your input for ongoing improvements. Please fill in our short survey - We welcome any feedback.

Partnered with:

Join the Commerce Futures Community

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Content library

https://www.shopify.com/plus/customers/kick-game

https://www.shopify.com/plus/guides/idc-saas-commerce-report

https://docs.google.com/presentation/d/1NtQthGwDQYgC5A8RKoFMcKIZ0Qv9UBr4/edit?usp=sharing&ouid=105722314210337507555&rtpof=true&sd=true

https://drive.google.com/file/d/1eZdf01zhlD7HF91Tt-BMdPjEJAna2kkr/view?usp=sharing

https://voyado.com/resources/blog/customer-retention-management/

https://knowledge.voyado.com/jigsaw-voyado-press

https://retail.wpfisglobal.com/#Future-shoppers
https://drive.google.com/file/d/1TZ9l0OXuKhQ5oSSwWOghNQ9nKvgJ7oEe/view?usp=sharing