Is Luxury Leading The Way?
Showing the way with customer care
Welcome to our Is Luxury Leading the Way dinner- thank you for joining us! Throughout the evening you’ll have the opportunity to network and discuss subjects that truly impact upon the success of your businesses. A big thank you to our speaker Francois Briard and our partners Inviqa, Voyado and Emplifi.
1.) What are the key e-commerce features and functionalities that premium and luxury customers value the most, and what drives their importance? Have these features proven to enhance the overall customer experience? For instance, consider features like, personalised products, product discovery tools ect.
2.) How do you integrate customer data from various touchpoints to enhance the customer journey and effectively manage omnichannel experiences. What impact does this have on relationship building?
If you have any questions or would like to be introduced to another delegate, please ask a member of the Commerce Futures team.
Tell us what you think.
We continually strive to enhance our events to ensure your utmost enjoyment, and for this reason, we rely on your input for ongoing improvements. Please fill in our short survey - We welcome any feedback – rest assured, we won’t take offence!