Is Luxury Leading The Way?
Showing the way with customer care
Welcome
Welcome to our Is Luxury Leading the Way dinner- thank you for joining us! Throughout the evening you’ll have the opportunity to network and discuss subjects that truly impact upon the success of your businesses. A big thank you to our speaker Francois Briard and our partners Inviqa, Voyado and Emplifi.
1.) What are the key e-commerce features and functionalities that premium and luxury customers value the most, and what drives their importance? Have these features proven to enhance the overall customer experience? For instance, consider features like, personalised products, product discovery tools ect.
2.) How do you integrate customer data from various touchpoints to enhance the customer journey and effectively manage omnichannel experiences. What impact does this have on relationship building?
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In Attendance
If you have any questions or would like to be introduced to another delegate, please ask a member of the Commerce Futures team.
Chloe Webber: Events and Community Lead
Heather Morgan: Senior Events Executive
Zilke Lourens: Events Manager
Francois Briard, Head of Digital Platform Evolution and Innovation, Former CHANEL
Charlotte Tilbury Beauty Ltd, Head of Global Retail Experience
Orlebar Brown Limited, Head of Retail & Client Services - UK, France & Spain
77 Diamonds Ltd, Co-Founder & Managing Director
Selfridges Group, Clienteling Manager, Customer Engagement
Stella McCartney, IS&T Omnichannel Specialist
Kurt Geiger, Global Search Lead
Burberry London, Digital Project Manager
Christian Dior Couture UK, eCommerce Manager - UK & IE
Ciaté London, Marketing Director
COTY UK Ltd, National Account Manager eCommerce
COTY UK Ltd, eCommerce National Account Manager
Cult Beauty,Customer Experience Director
Sign of the Times, Chief Executive Officer
Elemis Limited, Global Product Marketing Executive
Expiritas, Non Executive Director
Sign of the Times, Director of eCommerce
Charlotte Tilbury Beauty Ltd, Global Senior Retail Experience Creative Design Manager
Farfetch UK Limited, Marketing & Commercial Partnerships Director
Harrods Ltd, Lead Product Manager
Hello Sunday, Senior eCommerce, Digital and Social Marketing Manager
La Perla (UK) Ltd, Head of eCommerce Development
Louis Vuitton, Digital Retail & eCommerce Manager
Manolo Blahnik UK, Global Head of Retail
Marks and Spencer Group plc, Senior Digital Analyst
Parfums Christian Dior UK, Digital Analyst
Penhaligon's, Global Head of Marketing & Customer Experience
Sign of the Times, Head of Marketing
Tiffany & Co. UK, Omnichannel Project Manager
Richard Jackson, rjackson@inviqa.com
Kaustav Bhattacharya, kaustav.bhattacharya@inviqa.com
Arbnor Beciri, arbnor.beciri@voyado.com
Isie Marcar, isabelle.marcar@voyado.com
Jeremy Dodd, jeremy.dodd@emplifi.io
Yoann Chipotel, yoann.chipotel@emplifi.io
Tell us what you think.
We continually strive to enhance our events to ensure your utmost enjoyment, and for this reason, we rely on your input for ongoing improvements. Please fill in our short survey - We welcome any feedback – rest assured, we won’t take offence!
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