Interview - Kate Mitchell
September 18, 2018
Video
Summary
Kate Mitchell, Head of eCommerce, Benson for Beds and Harveys. Kate explains how her team within eCommerce is delivering a digital transformation - putting the customer service at the heart of their ideas. Her challenge remains delivering a ‘great helping hand’ within the CX strategy.
![Silk texture](https://cdn.prod.website-files.com/638c95ec95fb43f6a9419d50/63b446442ec6ace6f5399bc4_Silk-Texture.webp)